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Persistent economic uncertainty, geopolitical instability, and intensifying regulatory demands are ongoing pressure points for outsourcing leaders, particularly when it comes to supplier strategies. This webinar explored the key 2025 trends shaping how organizations are optimizing outsourcing…
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The outsourcing industry is in the middle of a pricing reset. New AI-driven savings levers, elevated competitive intensity, and the push to retain or win deals at any cost are reshaping commercials across the industry. This…
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Market Insights™ July 31, 2024
Evolution of Procurement Outsourcing Engagements
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Market Insights™ Sep. 12, 2024
ForEx Constructs in Outsourcing Contracts
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Event May 08, 2025
Unpacking Uncertainty to Uncover Value – Dynamics Shaping Growth of Global Outsourcing
As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from.… -
Event April 22, 2025
Sourcing Leaders: Key Locations Trends to Know for Outsourcing and Offshoring Decisions
In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance… -
Market Insights™ Aug. 22, 2024
Shift in Enterprises’ Expectations from Outsourcing
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2025 is proving to be a pivotal year for the Business Process Outsourcing (BPO) industry. At one end, there seems to be an exuberance of artificial intelligence (AI), and at the other end, there is noticeable…
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Market Insights™ March 11, 2026
Key Drivers Behind Health and Wellness (H&W) Benefits Administration Outsourcing (BAO) Adoption
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What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time? Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and…
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Market Insights™ July 31, 2024
Shift in Enterprise Satisfaction on Outsourcing Engagements
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Event July 30, 2024
IT and BPO Outsourcing: Commercial Trend Evolution
For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be… -
Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations’ expectations. Despite long-term engagements, organizations frequently find inadequacies in…
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Blog July 23, 2024
Is Japan on the Cusp of CX Outsourcing Disruption?
Japan is on the verge of a significant transformation in the customer experience (CX) outsourcing industry. This blog explores how generative AI and other cutting-edge technologies are revolutionizing Japan’s CX market, creating unique opportunities and challenges… -
Finance & accounting outsourcing is approaching its value ceiling For over two decades, Finance & Accounting Outsourcing (FAO) has delivered what it promised: lower costs, standardized processes, and scalable operations. Enterprises successfully outsourced Procure to Pay (P2P), Order to Cash (O2C), and Record to Report (R2R),…
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As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
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Event June 27, 2024
APAC CME Enterprise: IT Outsourcing as a Strategic Lever
Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME… -
Webinar Deck Dec. 03, 2024
Webinar Deck: Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win
As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
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