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Viewpoint Jan. 19, 2026
AI-powered Future of CX Analytics
As data becomes the foundation of enterprise competitiveness, organizations are under increasing pressure to transform customer interaction data into meaningful insights that enhance engagement and loyalty. Traditional analytics approaches often fall short, surfacing fragmented insights too… -
State of the Market Aug. 05, 2025
Rewards and Recognition (R&R) Solutions – State of the Market 2025
Rewards and Recognition (R&R) programs are central to cultivating exceptional Employee Experiences (EX), enhancing engagement, and driving organizational success. By acknowledging achievements and fostering meaningful connections, these programs address employee dissatisfaction and intense talent competition. The… -
State of the Market Dec. 12, 2024
Adoption of DAAI is Becoming a Sink or Swim Decision: Retail and CPG (RCPG) Data, Analytics, and AI (DAAI) Services State of the Market
In today’s rapidly evolving Retail and Consumer Packaged Goods (RCPG) sectors, Data, Analytics, and AI (DAAI) have moved from being competitive advantages to essential survival tools. In this period marked by rapid digital transformation and evolving… -
PEAK Matrix® Sep. 06, 2024
Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment 2024
Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while… -
Tech Provider Spotlight Nov. 21, 2025
Tech Provider Spotlight: Revenue Growth Management (RGM) in Retail and CPG
As macroeconomic challenges such as inflation and tariff volatility persist, Revenue Growth Management (RGM) has become a strategic priority for retail and CPG enterprises seeking sharper execution and sustainable profitability. Once a tactical function, RGM is… -
Provider Compendium Oct. 09, 2024
Retail and CPG Data, Analytics, and AI Services – Provider Compendium 2024
Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while… -
PEAK Matrix® Dec. 27, 2016
Big Data & Analytics Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016: Rush For The New Gold
The need to deliver personalized services, manage dynamic regulatory environment and emerging risks, and contain costs are driving the adoption of big data & analytics in the global banking industry. Banks are geared up to process… -
PEAK Matrix® Dec. 28, 2015
Big Data and Analytics Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2015
Introduction The banking industry is grappling with changing regulations, threat from non-traditional financial service firms, rising cost pressures, and demanding customers. Banks are investing in solutions to manage risk, regulations, expenditures, develop customer insights, and improve…
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