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Showing 14 results
  • Viewpoint
    Sep. 18, 2026

    Payment Integrity (PI) is a key driver for containing medical costs and payment leakage, and is heavily outsourced. In a traditional black-box model, health plans receive findings, savings, reporting, and invoices while the logic, evidence, exceptions,…
  • Roundtable
    Sep. 25, 2026

    AI is changing the mandate of Global Business Services (GBS) and Global Capability Centers (GCCs), shifting the focus from automating existing activities to fundamentally redesigning work and operating models. Based on Everest Group’s September 2026 virtual…
  • Tech Launch Perspective
    Aug. 14, 2026

    Zip's product announcements at Zip AI Summit mark a strategic move from procurement workflow automation toward governed agentic procurement orchestration. Central to this shift are Zip Superagents, AI users built into Zip that can plan, reason,…
  • FEATURED
    State of the Market
    Sep. 17, 2026

    Everest Group defines Agentic Process Automation (APA) solutions as the sourcing of APA technology products along with consulting, implementation, and maintenance services, excluding traditional BPO services. APA is evolving from rules-based automation toward AI-enabled, agentic, and…
  • Provider Compendium
    Sep. 04, 2026

    Process mining drives operational excellence by facilitating enterprises’ digital transformation initiatives. By analyzing event logs from enterprise systems such as ERP and CRM, it offers a fact-based approach to discover, monitor, and optimize as-is processes. The…
  • Provider Compendium
    Sep. 25, 2026

    Mainframes remain central to many enterprises because they support critical workloads requiring high resilience, security, performance, and transaction integrity. As cost pressures, skills constraints, resilience requirements, and hybrid integration needs increase, organizations are reassessing how these…
  • PEAK Matrix®
    Sep. 21, 2026

    Digital Interaction Intelligence (DII) provides companies with a fact-based view of how employees interact with applications and execute work. By capturing user actions and associated metadata across desktops, DII solutions can reconstruct tasks and processes, identify…
  • FEATURED
    Innovation Watch
    Sep. 24, 2026

    Procurement organizations struggle with fragmented and inconsistent data across enterprise resource planning systems, source-to-pay platforms, spreadsheets, and other enterprise applications, limiting visibility into savings leakage, supplier exposure, and compliance risks. Simultaneously, persistent cost pressures, tariffs, market…
  • Voice of the Customer
    Sep. 07, 2026

    North American mid-market banks are steadily advancing core banking modernization as they respond to growing customer expectations, rising technology costs, expanding ecosystem requirements, and the limitations of long-standing core platforms. Modernization has become an important technology…
  • R&D Strategic Technology Outlook
    Aug. 27, 2026

    The biomanufacturing landscape is shifting from fixed process settings, periodic sampling, and end-point testing toward real-time, data-driven process control. The growing complexity of biologics, cell and gene therapies, mRNA therapeutics, and antibody-drug conjugates is increasing the…
  • NEW
    PEAK Matrix®
    Oct. 14, 2026

    Agentic AI is reshaping enterprise automation by introducing more autonomous, context-aware, and adaptive execution across business processes. As organizations combine AI agents with Robotic Process Automation (RPA), Application Programming Interfaces (APIs), applications, and human users, automation…
  • FEATURED
    PEAK Matrix®
    Sep. 25, 2026

    Rising transaction volumes, instant and cross-border payments, digital assets, and rapidly evolving financial crime typologies are placing greater pressure on existing Anti-money Laundering (AML) programs. Many financial institutions continue to operate fragmented systems with static rules,…
  • Provider Compendium
    Sep. 16, 2026

    Mainframes remain central to many enterprises that depend on them for mission-critical workloads, but rising run costs, legacy talent constraints, technical debts, and pressure for faster digital innovation are increasing the need for modernization. Workload criticality,…
  • R&D Strategic Technology Outlook
    Aug. 06, 2026

    This report examines the evolution of biofabricated industrial materials as biology-enabled manufacturing reshapes material innovation across industrial sectors. It explores how advances in synthetic biology, precision fermentation, engineered polysaccharides, fungal platforms, biomineralization, and biohybrid systems are…