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Showing 33 results
  • Voice of the Customer
    Aug. 27, 2026

    Engineering Research and Development (ER&D) remains an important enterprise investment area as organizations accelerate product innovation, adopt software-defined and connected architectures, modernize industrial environments, and explore AI-enabled engineering. At the same time, enterprises are reassessing provider…
  • PEAK Matrix®
    Oct. 05, 2026

    US employers are under growing pressure to manage healthcare costs, address regulatory requirements, simplify fragmented benefits ecosystems, and provide employees with easier access to personalized benefits support. These priorities are expanding Health and Welfare (H&W) benefits…
  • PEAK Matrix®
    Oct. 08, 2026

    Contact centers are managing increasingly complex workforce requirements as customer interactions span voice, chat, email, messaging, social, and asynchronous channels. At the same time, enterprises are under pressure to control labor costs, improve service consistency, support…
  • Provider Snapshot
    July 28, 2026

    Everest Group’s Provider Snapshots provide comprehensive and fact-based overviews of leading providers across several dimensions, including financial performance, offerings, client base, delivery presence, and key developments. These reports are ideal references and starting points for enterprise…
  • Provider Snapshot
    Aug. 19, 2026

    Everest Group’s Provider Snapshots provide comprehensive and fact-based overviews of leading providers across several dimensions, including financial performance, offerings, client base, delivery presence, and key developments. These reports are ideal references and starting points for enterprise…
  • Provider Compendium
    Sep. 24, 2026

    The People Analytics Platform Provider Compendium 2026 report analyzes 17 leading people analytics platform technology providers’ offerings and capabilities. The report combines information from interactions with technology providers and Everest Group’s proprietary intellectual property to create…
  • Provider Snapshot
    Sep. 30, 2026

    Everest Group’s Provider Snapshots provide comprehensive and fact-based overviews of leading providers across several dimensions, including financial performance, offerings, client base, delivery presence, and key developments. These reports are ideal references and starting points for enterprise…
  • FEATURED
    State of the Market
    Sep. 17, 2026

    Everest Group defines Agentic Process Automation (APA) solutions as the sourcing of APA technology products along with consulting, implementation, and maintenance services, excluding traditional BPO services. APA is evolving from rules-based automation toward AI-enabled, agentic, and…
  • Provider Snapshot
    Sep. 30, 2026

    Everest Group’s Provider Snapshots provide comprehensive and fact-based overviews of leading providers across several dimensions, including financial performance, offerings, client base, delivery presence, and key developments. These reports are ideal references and starting points for enterprise…
  • Provider Compendium
    Aug. 31, 2026

    Rapid advances in generative AI are reshaping jobs at the task level, accelerating skills disruption, and increasing pressure on organizations to understand how work and workforce requirements are evolving. Enterprises are consequently moving beyond static job…
  • PEAK Matrix®
    Sep. 02, 2026

    Enterprises are facing growing pressure to balance fluctuating demand, rising labor costs, increasingly complex workforce regulations, and employee expectations for greater flexibility and transparency. These pressures are changing the role of Workforce Management (WFM) technology. Rather…
  • Provider Compendium
    Sep. 04, 2026

    Process mining drives operational excellence by facilitating enterprises’ digital transformation initiatives. By analyzing event logs from enterprise systems such as ERP and CRM, it offers a fact-based approach to discover, monitor, and optimize as-is processes. The…
  • PEAK Matrix®
    Sep. 22, 2026

    Mid-market organizations are under growing pressure to hire faster, improve candidate experience, increase recruiter productivity, and bring greater structure and visibility to talent acquisition. These requirements are changing the role of Applicant Tracking Systems (ATS). Rather…
  • PEAK Matrix®
    Sep. 24, 2026

    Talent Assessment Suite platforms are becoming increasingly important as enterprises seek to improve consistency, objectivity, scalability, and governance across hiring and talent management. Organizations are consolidating specialized assessment tools into broader platform-led suites that combine multiple…
  • Thematic Report
    Aug. 28, 2026

    As technology becomes increasingly central to business operations, demand for specialized technology skills in the US continues to evolve. Next-generation technologies, faster digital transformation, changing client expectations, and increasing competitive pressure are strengthening demand for advanced…
  • Provider Compendium
    Oct. 07, 2026

    Pre-payment integrity is gaining momentum as health plans look to shift left with payment accuracy activities, moving from retrospective recovery toward earlier intervention before claims are paid. Rising medical costs, provider abrasion from post-pay recoveries, and…
  • Provider Compendium
    Sep. 25, 2026

    Mainframes remain central to many enterprises because they support critical workloads requiring high resilience, security, performance, and transaction integrity. As cost pressures, skills constraints, resilience requirements, and hybrid integration needs increase, organizations are reassessing how these…
  • Tech Launch Perspective
    Aug. 28, 2026

    Physical AI is gaining enterprise attention as organizations seek to equip robots, drones, vision AI systems, and other intelligent machines with capabilities to perceive their surroundings, reason in real time, and act autonomously. Advances in smaller,…
  • PEAK Matrix®
    July 29, 2026

    Microsoft Azure is deepening its enterprise relevance across data, AI, security, developer productivity, cloud-native infrastructure, and hybrid cloud. Microsoft Fabric, Azure AI Foundry, Azure OpenAI Service, Copilot, Microsoft-native security, Azure Arc, and Azure Local are becoming…
  • Innovation Watch
    Aug. 27, 2026

    Agentic AI extends the role of AI in HR beyond answering questions, generating content, and supporting isolated tasks. Emerging solutions can interpret goals, reason across context, plan multistep activities, coordinate agents and enterprise applications, and act…

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