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State of the Market Dec. 12, 2025
Procurement Outsourcing (PO) State of the Market 2025 – Treading the AI Path to Enable Autonomy and Intelligence
Procurement’s role is evolving from a process enabler to a strategic value differentiator, and AI, especially generative and agentic AI, is at the forefront of this transformation. It presents an opportunity to make procurement operations more… -
State of the Market Dec. 03, 2025
Finance and Accounting Outsourcing (FAO) State of the Market 2025: from Automation to Autonomy – The Rise of Agentic AI in FAO
The Finance and Accounting Outsourcing (FAO) market is significantly transforming as ongoing technology advances, including agentic AI, are pushing enterprise finance functions beyond traditional automation. This shift presents an opportunity to make finance functions more autonomous… -
PEAK Matrix® Sep. 01, 2022
Procurement Outsourcing (PO) – Service Provider Landscape with Services PEAK Matrix® Assessment 2022
Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Providers are helping companies transform their procurement operations and drive the adoption of advanced digital technologies,… -
State of the Market April 27, 2026
Transitioning from Fragmented Execution to Integrated Sales Systems: Sales State of the Market 2026
This report analyzes the transformation in outsourced sales from fragmented, activity-led execution to integrated, outcome-driven revenue systems. It highlights how enterprises are shifting toward pipeline-backed growth, AI-enabled decisioning, and tighter alignment across sales, marketing, and operations.… -
Thematic Report June 05, 2026
Market Vista™: 2025 Year in Review and Outlook for 2026
Market Vista™: 2025 Year in Review and Outlook for 2026 reviews developments in the global services industry in 2025 and presents Everest Group’s outlook for 2026. We analyze key trends and drivers across in-house delivery centers,… -
Thematic Report March 12, 2026
Market Vista™: Q1 2026
Market Vista™ Q1 2026 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging… -
State of the Market Dec. 08, 2025
Evolving from the Era of Cost Arbitrage to Agentic Orchestration: Customer Experience Management (CXM) State of the Market 2025
The global Customer Experience Management (CXM) market is digitally maturing, with sustained investments in CX technology, AI, and data-driven transformation. As economic headwinds, regulatory scrutiny, and cost pressures persist, enterprises are sharpening their focus on measurable… -
Thematic Report Dec. 08, 2025
Market Vista™: Q4 2025
Market Vista™ Q4 2025 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging… -
State of the Market Jan. 15, 2026
Grow Fast, Govern Faster – Financial Crime and Compliance (FCC) Operations State of the Market 2026
Amid rising regulatory expectations and growing fraud complexity, financial institutions are reengineering Financial Crime and Compliance (FCC) operations to meet demands for agility, cost efficiency, and risk mitigation. This report provides a detailed view of the… -
State of the Market Dec. 19, 2025
Supply Chain Management (SCM) BPS State of the Market 2025 –Redefining Supply Chains in the AI Era
Enterprises are reimagining Supply Chain Management (SCM) as geopolitical uncertainties, cost pressures, and talent shortages put pressure on operations. Supply chains are shifting from efficiency-driven functions to strategic enablers of resilience, agility, and growth. Rapid AI… -
Thematic Report Sep. 17, 2025
Market Vista™: Q3 2025
Market Vista™ Q3 2025 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging… -
PEAK Matrix® Nov. 04, 2025
Sales Services PEAK Matrix® Assessment 2025
Outsourced sales services are entering a new phase as AI and elevated buyer expectations reshape how pipelines are built and revenue is sustained. Providers are moving from fragmented toolsets to connected systems that integrate forecasting, lead… -
State of the Market Sep. 18, 2025
Capital Market Operations Services State of the Market 2025
Capital markets enterprises are accelerating transformation agendas to respond to rising regulatory complexities, cost pressures, and growing investor demands across wealth, pensions, and alternative assets. The shift to outsourced operating models is gaining momentum, especially in… -
Provider Compendium Sep. 18, 2025
Retail and Consumer Packaged Goods Services - Provider Compendium 2025
Retail and Consumer Packaged Goods (RCPG) enterprises are under increasing pressure to transform amid economic uncertainties, changing consumer behaviors, and accelerated technology adoption. To remain competitive, these organizations are prioritizing operational efficiency, direct-to-consumer models, and personalized… -
Provider Compendium Feb. 24, 2026
Banking and Payment Operations – Provider Compendium 2026
The banking and payments operations landscape is transforming as financial institutions seek to modernize legacy environments, enhance operational resilience, and address heightened regulatory and compliance requirements. This compendium presents fact-based profiles of 27 providers supporting banking… -
Provider Compendium April 23, 2026
Private Equity (PE) Services – Provider Compendium 2026
Private Equity (PE) firms are navigating a more demanding environment characterized by market volatility, tighter capital conditions, and rising expectations for consistent value creation. In response, firms are increasingly partnering with providers that combine advisory expertise…
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