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  • Provider Recognition
    June 16, 2026

    What is the Everest Group BPS Top 50™? The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and Year-on-Year (YoY) growth.…
  • Provider Snapshot
    Dec. 02, 2021

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and…
  • Thematic Report
    Sep. 27, 2019

    As the realities of the global business environment change, the Business Process Services (BPS) industry is under immense pressure to transform. Buyers are struggling with unique challenges and are increasingly demanding results beyond cost reductions and…
  • State of the Market
    Dec. 27, 2017

    The global Multi-Process Human Resource Outsourcing (MPHRO) has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-7% between 2014-2016. The growth has been particularly strong in the emerging markets of Asia…
  • PEAK Matrix®
    Sep. 28, 2017

    The MPHRO service provider landscape continues to be dominated by the top five providers - Accenture, ADP, Alight Solutions, IBM, and NGA Human Resources, in terms of market success and delivery capability. However, other players are…
  • Provider Compendium
    Dec. 09, 2016

    The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016. This report provides comprehensive…
  • PEAK Matrix®
    Aug. 11, 2016

    The MPHRO service provider landscape is dominated by the top five providers in terms of market success and delivery capability. However, other players have also invested in developing their capabilities and some of them have seen…
  • PEAK Matrix®
    Jan. 25, 2016

    Introduction The healthcare payer market is undergoing a rapid transformation. With ObamaCare taking effect and boosting enrollments, several new payers find themselves overwhelmed while handling an unprecedented surge in volume. Also, as a result of the…
  • Provider Compendium
    Dec. 30, 2015

    Introduction The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015. This report provides…
  • PEAK Matrix®
    Feb. 20, 2015

    Introduction Analytics is fast emerging as a must-have component of any solution to deliver additional value and generate strategic impact for organizations. Companies are leveraging analytics to augment their decision-support mechanism, such as assessing their business…