• Mohit Kumar

    Mohit Kumar

    Senior Analyst

  • Paras Chugh

    Paras Chugh

    Analyst

  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…