GBS Data Book – 2025 

Over the past two decades, Global Business Services (GBS) centers have evolved from cost-focused delivery hubs to integral strategic partners transforming enterprises. The GBS model today plays a pivotal role in enabling agility, scalability, and innovation across industries. The ongoing shift toward digitalization, coupled with macroeconomic uncertainties and talent-market realignment, has accelerated enterprises’ reliance on GBS centers to deliver higher-value outcomes.

The GBS Data Book 2025 provides a comprehensive, data-driven view of theGBS landscape based on Everest Group’s proprietary GBS database, covering more than 5,800+ offshore/nearshore centers.

This edition captures the latest trends shaping the GBS ecosystem, including the scale, scope, and maturity of GBS centers across industries, functions, and geographies. It analyzes center setup activity from 2021 through Q1 2025, spotlighting shifts in adoption patterns, delivery portfolios, digital maturity, and emerging locations.

While the forthcoming GBS State of the Market report will contextualize these findings through strategic narratives and implications, the GBS Data Book 2025 serves as a companion data compendium, providing quantitative insights and factual benchmarks to support market sizing, strategy formulation, and investment decisions.