Global Capability Center (GCC) Setup Capabilities in India – PEAK Matrix® Assessment 2025

The Global Capability Center (GCC) setup market continues to gain momentum, with India maintaining its position as the leading destination for GCC setups, supported by its deep talent base, cost efficiency, regulatory maturity, and robust digital infrastructure.

However, setting up GCCs comes with its own challenges. Enterprises often struggle with issues such as limited market knowledge, lack of experience in running centers, talent-related constraints, and more. To address these challenges, many are increasingly partnering with providers for support in establishing GCCs. As a result, provider-supported GCC setups have grown significantly in recent years, with enterprises adopting models such as build-operate-transfer, assisted setups, and joint ventures. Leading providers combine advisory expertise with execution strength, leveraging accelerators, partner ecosystems, and local market knowledge to enable faster and more resilient setups.

This report presents Everest Group’s PEAK Matrix Assessment 2025 on GCC setup capabilities in India, evaluating 32 leading providers based on market impact and vision and capability. It segments providers into Leaders, Major Contenders, and Aspirants, highlights key market trends, and offers strategic sourcing insights for enterprises. The study draws on Everest Group’s proprietary research, annual RFI process, provider interactions, and client feedback.