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  • Viewpoint
    Feb. 26, 2021

    While Total Talent Acquisition (TTA) as a concept has been around for several years, it is seeing renewed interest from enterprises in the wake of the pandemic. In simple terms, TTA takes an integrated view of all…
  • Webinar Deck
    Feb. 18, 2021

    On February 18, Everest Group hosted a webinar titled, "How to Attain Value from the Next Generation of Business Process Services, BPS 4.0." Over the years, the global Business Process Services (BPS) / Business Process Outsourcing…
  • Thematic Report
    Feb. 03, 2021

    Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry’s initial response to the unprecedented disruption was marked by concerns around supply-side constraints impacting the…
  • Viewpoint
    Feb. 01, 2021

    Outplacement and career transition services is one of the few industries that has experienced increased activity during COVID-19 but has still gone unnoticed. Outplacement services help employees make the next career move as smoothly as possible…
  • Location Spotlight
    Dec. 15, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Thematic Report
    Nov. 03, 2020

    Digital technologies continue to dramatically reshape industries, and it is evident that the future of global services delivery is digital. Enterprises continue to invest extensively in Data and Analytics (D&A) services delivery to overhaul their existing…
  • Oct. 30, 2020

    The report is an excerpt of our full Navigating the Waves of a Global Pandemic: Recruitment Process Outsourcing (RPO) State of the Market Report 2020 report, available to RPOA members only. The unprecedented COVID-19 pandemic has…
  • State of the Market
    Oct. 28, 2020

    The unprecedented COVID-19 pandemic has affected multiple industries, including talent acquisition. The Contingent Workforce Management (CWM) outsourcing / Managed Service Provider (MSP) market witnessed decent growth in 2019 but we are currently witnessing a disruption in…
  • Thematic Report
    Oct. 27, 2020

    In recent years, engineering services has experienced steady growth across enterprise spend and global sourcing. Enterprises continue to invest in emerging technologies (such as AI, blockchain, nanotechnology, and 5G) and combine them with traditional engineering areas…
  • State of the Market
    Oct. 21, 2020

    The unprecedented COVID-19 pandemic has affected multiple industries, including talent acquisition. The Recruitment Process Outsourcing (RPO) market was one of the fastest-growing outsourcing markets globally, posting double-digit growth over the past several years, including 2019. However,…
  • Provider Compendium
    Sep. 25, 2020

    Everest Group’s Contingent Workforce Management (CWM) - Service Provider Profile Compendium 2020 positions 23 CWM service providers / Managed Service Providers (MSPs). It provides accurate, comprehensive, and fact-based snapshots of 12 CWM service providers /Managed Service…
  • Thematic Report
    Sep. 22, 2020

    Recruitment Process Outsourcing (RPO) is one of the fastest-growing outsourcing sectors globally, with a growth rate of 16% and a market size of US$4.6 billion in 2019. However, the market is characterized by stark differences among…
  • Pinnacle Model®
    Sep. 11, 2020

    This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us Contingent Workforce Management (CWM) is a relatively mature area, and most enterprises are currently struggling to achieve benefits…
  • Viewpoint
    Aug. 14, 2020

    As contingent workforce continues to go mainstream, it is becoming increasingly important to identify efficient means of procuring services through Statements of Work (SOW). Services procurement spend can take different shapes and forms, and often enterprises…
  • PEAK Matrix®
    Aug. 07, 2020

    The global Contingent Workforce Management (CWM) market is experiencing rapid transformation, as buyers demand an increasing scope of services from service providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to…
  • Thematic Report
    July 13, 2020

    Contingent Workforce Management (CWM) is a relatively mature area, and most enterprises are currently struggling to achieve benefits beyond cost savings from their CWM programs. Some best-in-class enterprises have been able to derive better outcomes –…
  • PEAK Matrix®
    June 30, 2020

    The North American RPO market experienced double-digit growth in 2019. It is one of the most mature and intensely competitive RPO markets globally, with significant presence of all major global and regional service providers. Service providers…
  • Viewpoint
    June 23, 2020

    On April 23, 2020, Randstad US and AMN Healthcare announced a strategic partnership to offer comprehensive workforce solutions for the healthcare industry. This announcement comes at an important time, when the US healthcare industry is experiencing…
  • Location Spotlight
    June 12, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Provider Compendium
    May 29, 2020

    Services procurement / SOW – Service Provider Profile Compendium 2020 provides accurate, comprehensive, and fact-based snapshots of eight SOW service providers. It offers a detailed profile of each SOW service provider, with a comprehensive picture of…

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