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  • Market Insights™
    Jan. 26, 2024

  • Briefings
    Jan. 25, 2024

    Event 2024 Landscape: What will Enterprises expect from Gen AI and their Service Providers? January 25 8:30 a.m. - 10:30 a.m. BST | Central London At our exclusive Breakfast Briefing in London, we shared insights following…
  • Market Insights™
    Jan. 18, 2024

  • Provider Compendium
    Dec. 22, 2023

    Customer Experience Management (CXM) Service Provider Compendium 2023 provides detailed and fact-based snapshots of 54 CXM service providers. Each profile offers a comprehensive view of the provider’s scale of operations, digital solutions, portfolio mix, and delivery…
  • Viewpoint
    Dec. 11, 2023

    As a content moderation engine, generative AI holds immense potential to deliver substantial benefits for T&S by scaling efforts for content moderation and providing more consistent and accurate results. However, with its adoption still in early…
  • Thematic Report
    Dec. 08, 2023

    Introduction Digital Customer Experience Management (CXM) leverages a multi-layered ecosystem of technologies and concepts to provide unparalleled CX. The integration of gen AI and Large Language Models (LLMs) into this dynamic ecosystem enables enterprises to unlock…
  • State of the Market
    Dec. 07, 2023

    Amid global disruptions and challenging economic conditions, organizations are prioritizing cost savings, driving the CXM outsourcing industry to play a pivotal role. Service providers are addressing economic downturns across industries and regions by focusing on cost…
  • In the News
    Dec. 06, 2023

    From enterprises to government agencies to the white-collar worker, no one will be spared the disruption that AI, and generative AI in particular, is ushering in. Ashish Sehdev, a Vice President at Everest Group, says there…
  • Viewpoint
    Dec. 01, 2023

    Generative AI presents a dual role in Trust and Safety (T&S), acting as both a solution and a challenge. While it offers the ability to moderate content, its proficiency in content creation introduces new T&S use…
  • Event
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…
  • Webinar Deck
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…
  • Event
    Nov. 14, 2023

    Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI…
  • Webinar Deck
    Nov. 14, 2023

    Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI…
  • Blog
    Oct. 26, 2023

    Everest Group proudly participated in three noteworthy global sustainability events in Manhattan this September: Climate Week NYC, the 78th session of the UN General Assembly (UNGA 78), and the Clinton Global Initiative (CGI) annual meeting. These…
  • LinkedIn Live
    Oct. 19, 2023

    There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. The qualities that define the GBS/GCC leadership role and the path to promotion have become increasingly…
  • State of the Market
    Oct. 19, 2023

    In today's ever-evolving business landscape, the Chief Marketing Officer (CMO) faces a plethora of internal and external challenges such as complex macroeconomic conditions, shifting customer preferences, expanding digital and technology landscape, organizational dynamics, and marketing's evolving…
  • Event
    Oct. 17, 2023

    Webinar October 17, 2023 8:00 AM PT | 10 AM ETT Join this expert panel featuring Everest Group Partner and CX expert, David Rickard, to discover how multi-regional and global brands can grow and deliver game-changing customer…
  • LinkedIn Live
    Oct. 11, 2023

    Everest Group and nasscom will host a LinkedIn Live event, joined by the 2023 nasscom GCC award winners in the New Capability and Future Value Proposition categories. Join this session to hear the expert speakers reveal…
  • Event
    Oct. 05, 2023

    WATCH THE WEBINAR ON-DEMAND Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. However, economic conditions and the advent of new technology…
  • Webinar Deck
    Oct. 05, 2023

    Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. However, economic conditions and the advent of new technology have significantly disrupted the…

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