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  • Thematic Report
    Jan. 05, 2022

    Technology services have become critical for enterprises to ensure continued engagement and superior user experiences for customers. While the COVID-19 pandemic impacted global economies and affected most industries and verticals, it proved to be a blessing…
  • Event
    Dec. 14, 2021

    As we look toward 2022, we don’t see an end to disruptions and shortages, specifically in talent, brought on by an accumulation of social and cultural changes and exacerbated by the pandemic. Previously, the talent war…
  • Webinar Deck
    Dec. 14, 2021

    On December 14, Everest Group hosted a webinar titled, "It’s Not a Talent War, It’s a New Reality." As we look toward 2022, we don’t see an end to disruptions and shortages, specifically in talent, brought…
  • PEAK Matrix®
    Nov. 24, 2021

    The pandemic-induced slowdown subdued the global services market’s growth in 2020. However, the market rebounded in 2021 and is poised to grow further in 2022, driven by factors such as a strong recovery, increased demand for…
  • Viewpoint
    Nov. 09, 2021

    On October 18, 2021, Turkey’s President Recep Tayyib Erdogan threatened to expel diplomats from 10 Western nations; the situation deescalated later, preventing a full-blown diplomatic incident. Turkey has been experiencing a period of uncertainty amid souring…
  • Blog
    Nov. 02, 2021

    There is a global challenge to find talent across industries and departments. To find out how enterprises can better understand the talent shortage and start planning their talent strategy going into 2022, read on. As we…
  • Location Spotlight
    Nov. 02, 2021

    Everest Group’s Location Spotlight reports provide a sharp, insightful assessment of established and emerging or next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals understand the…
  • Location Spotlight
    Aug. 19, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Location Spotlight
    Aug. 10, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Location Spotlight
    Aug. 02, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Viewpoint
    July 23, 2021

    Between July 9 and 17, 2021, South Africa was ravaged by mass rioting and protests in its key provinces of KwaZulu-Natal and Gauteng. The unrest, which initially began as a political protest in response to the…
  • Location Spotlight
    July 22, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    July 20, 2021

    When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the longer-term impacts if the practice continued post-pandemic. Work from Home (WFH) is here to…
  • Location Spotlight
    June 24, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition by helping…
  • Location Spotlight
    Oct. 23, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Location Spotlight
    Aug. 21, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Location Spotlight
    Aug. 14, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Blog
    Aug. 11, 2020

    In the last few years, for a number of reasons, there’s been a major uptick in global services delivery from Africa. The most significant driver of growth is Africa’s emergence as the next frontier for small-scale…
  • Thematic Report
    July 24, 2020

    In the last few years, global services delivery from Africa has experienced a significant uptick, largely driven by Africa’s emergence as the next low-cost location for small-scale Global Business Services (GBS) centers. This is driven by…
  • Thematic Report
    July 22, 2020

    In recent years, customer experience and digitalization of products and processes have taken centerstage in the engineering services domain. Enterprises continue to invest in emerging technologies such as AI, blockchain, and 5G and combine them with…

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