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  • Blog
    May 27, 2019

    While the numbers vary depending on the source, there are give or take three billion social media users around the world in 2019. With the associated dramatic increase in manipulative and malicious content, there’s been an…
  • Location Spotlight
    March 15, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Viewpoint
    July 24, 2018

    The onshore market activity has been growing and as the service providers and enterprises look to set up their delivery centers, they are presented with multiple location choices that can support IT-BP centers of varying sizes.…
  • Blog
    Oct. 09, 2017

    Use of Service Delivery Automation (SDA) – which refers to various types of technologies that can automate inputs to a process, the process itself, or the outputs from a process – is surging in the global…
  • Blog
    Oct. 13, 2016

    With increasing pressure on Global In-house Centers (GICs) for additional value creation, and exhaustion of traditional means, Robotics Process Automation (RPA) – an automation technology that can handle rules-based and repetitive tasks without human intervention –…
  • Thematic Report
    June 07, 2016

    Background of the research Digital service delivery (social & interactive, mobility, analytics, cloud, automation, Internet of Things (IoT), and digital cybersecurity) is witnessing significant traction in the global services industry. Technology advancements and focus on digital…
  • Blog
    July 15, 2015

    Eric Simonson’s recent blog, “John Mellencamp Named Honorary Everest Group Analyst of the Month,” highlighted the dominance of tier-3 locations in the United Sates for onshore service delivery. Now it’s time to take a look at…
  • Thematic Report
    May 29, 2015

    Introduction The rise of offshored services during the 2000s attracted significant attention and criticism for its impact on organizations and people in the United States and Canada. As the offshoring industry has matured, the need for…

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