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  • Thematic Report
    May 28, 2021

    Advances in data management and analytics use cases are helping enterprises across industries focus on business outcome-oriented Data & Analytics (D&A) initiatives. Process improvement, asset management, cost efficiencies, and better customer experience are some of the…
  • State of the Market
    March 30, 2021

    The global sourcing market surpassed US$214 billion in 2020, with Global Business Services (GBS) continuing to be an integral component of the sourcing model, accounting for approximately 27% of the market. The success of the GBS…
  • Thematic Report
    March 10, 2021

    While global enterprises leverage different sourcing models to suit their objectives and requirements, the Global Business Services (GBS) model continues to be an integral component of the enterprise sourcing strategy. Building on their success over the…
  • Thematic Report
    Jan. 15, 2021

    Investments in Engineering Research and Development (ER&D) remain critical for enterprises to address customer demand, enhance customer experience, and stay ahead of market trends. Although the COVID-19 outbreak negatively impacted industries such as automotive, aerospace &…
  • PEAK Matrix®
    Dec. 15, 2020

    Analytics adoption across industries is on the rise as enterprises focus on operational resilience, democratization of insights, and data-driven decision-making. Thus, D&A service providers, including IT/BPO firms, consulting players, and pure-play analytics providers, are offering a…
  • Provider Compendium
    Oct. 27, 2020

    The ecosystem of Data and Analytics (D&A) players has showcased the efficacy of evidence-based decision-making over traditional gut-based and thumb rule-based approaches. Consequently, the debate today has shifted to the RoI of D&A investments and scalability…
  • Thematic Report
    Oct. 07, 2020

    Rapid advances in analytics are creating entirely new ways of adding value in different industries. The CPG and retail industry has emerged as one of the most dynamic, fast-paced industries, ahead of many others in terms…
  • PEAK Matrix®
    Sep. 22, 2020

    Data and Analytics (D&A) capabilities across the value chain – ranging from storage, computation, and insight generation – have made a big leap forward in recent years. Digital native organizations are capitalizing on these technology advancements…
  • Aug. 07, 2020

    GBS Cost and Performance Benchmarks Book is available only to GBS & Shared Services (GBS/SS) members. For information on membership, please contact us The Cost and Performance Benchmarks Book is an off-the-shelf reference for GBS professionals…
  • PEAK Matrix®
    Aug. 07, 2020

    The global Contingent Workforce Management (CWM) market is experiencing rapid transformation, as buyers demand an increasing scope of services from service providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to…
  • Thematic Report
    July 15, 2020

    The healthcare industry has experienced an exponential rise in data, following the adoption of smartphones, wearables, and electronic health records, which can revolutionize the healthcare industry. Healthcare organizations are monetizing this data to generate revenue, reduce…
  • PEAK Matrix®
    June 30, 2020

    The North American RPO market experienced double-digit growth in 2019. It is one of the most mature and intensely competitive RPO markets globally, with significant presence of all major global and regional service providers. Service providers…
  • Provider Compendium
    April 30, 2020

    Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2020 provides accurate, comprehensive, and fact-based snapshots of 19 RPO service providers. It offers a detailed profile of each RPO service provider, with a comprehensive picture of…
  • PEAK Matrix®
    April 09, 2020

    The RPO market is one of the fastest-growing outsourcing markets globally, which continued to clock double-digit growth in 2019. North America continues to hold the market’s majority share, with Europe, the Middle East and Africa, and…
  • Viewpoint
    Jan. 06, 2020

    In recent years, technology has evolved exponentially to offer hitherto unimaginable opportunities. The accelerating pace of change makes innovation far more accessible and scalable. At the heart of this change lies data and information. Organizations have…
  • State of the Market
    Dec. 20, 2019

    Data & Analytics (D&A) capabilities across the value chain, ranging from storage, governance, computation, and insight generation, have made a leap forward in the recent years. The D&A market is entering the third generation in its…
  • PEAK Matrix®
    Dec. 13, 2019

    Analytics adoption across enterprises of all sizes is soaring with “data-to-decisions” journey as a strategic focus area. Data is emerging as a key enterprise asset and businesses are asking for value out of the terabytes of…
  • State of the Market
    Oct. 10, 2019

    The global Managed Service Provider (MSP) market is growing steadily on the back of rising demand for contingent workforce across geographies and industries. It experienced a growth rate of 13% in 2018, particularly in the emerging…
  • PEAK Matrix®
    Sep. 30, 2019

    North America is the biggest and the most developed MSP market globally, with most of the global MSPs having substantial expertise in this region. Owing to the maturity of the market, the North American clients are…
  • PEAK Matrix®
    Aug. 30, 2019

    Data and analytics (D&A) capabilities across the value chain, ranging from storage, computation, and insight generation, have made a leap forward in recent years. Digital native organizations are capitalizing on these technology advancements in a big…

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