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  • PEAK Matrix®
    Dec. 17, 2021

    The pandemic has been a catalyst for enterprises to recalibrate their strategies and operating models for the workplace. Considering that the business case for workplace transformation is well established now, enterprises are conceptualizing the target states…
  • Viewpoint
    Aug. 06, 2021

    While Workplace-as-a-Service (WaaS) models were already gaining traction before the pandemic, the rise of cloud-based workplaces during the pandemic have further fueled their growth. The pandemic has necessitated the move toward cloud-based workspaces delivered in as-a-service…
  • Viewpoint
    Aug. 06, 2021

    Among all emerging technologies, containers have garnered the highest enterprise mindshare, as they redefine how applications are developed, deployed, run, and managed. Irrespective of whether containers are deployed on the cloud or on-premise, containers can fundamentally…
  • State of the Market
    July 23, 2021

    COVID-19 has had a profound impact on IT services globally, including reduced enterprise demand, supply chain disruptions, challenges in business and service continuity, and new cybersecurity risks and threats. However, automation has helped minimize business disruptions…
  • Blog
    Feb. 17, 2021

    It would be an understatement to say that COVID-19 has significantly altered people’s personal and professional lives. On the business front, most enterprises have been struggling with business continuity challenges as they grapple with the new…
  • Blog
    Dec. 04, 2020

    Containers have emerged as the platform of choice for developers, with more and more enterprises adopting them for the benefits they offer, including scalability to handle increased workloads, platform-independent applications, speed and efficiency, and elimination of…
  • Blog
    Dec. 04, 2020

    There was much excitement on December 1, 2020, when Salesforce announced that it has entered into a definitive agreement to acquire Slack, and Salesforce CEO Marc Benioff called the US$27.7 billion deal a “match made in…
  • Provider Compendium
    Nov. 13, 2020

    COVID-19 has had a significant impact on enterprises, service providers, and their employees. Enterprises have struggled to maintain operational vitality and are seeking efficiency, optimization, and avenues for business growth. Automation has become a key optimization…
  • PEAK Matrix®
    Oct. 20, 2020

    COVID-19 has had a profound impact on enterprises, service providers, and their employees. Enterprises have struggled to maintain operational vitality and are seeking efficiency, optimization, and avenues for business growth. Automation has become a key optimization…
  • Provider Compendium
    Sep. 25, 2020

    COVID-19 has had a profound impact on enterprises, service providers, and employees. Most enterprises have handled workplace-related disruptions well, albeit with a knee-jerk reaction through Work From Home (WFH) enablement. However, the current WFH model allows…
  • PEAK Matrix®
    Aug. 21, 2020

    COVID-19 has had a profound impact on enterprises, service providers, and employees. Most enterprises have handled workplace-related disruptions well, albeit with a knee-jerk reaction through Work From Home (WFH) enablement. However, the current WFH model allows…
  • Viewpoint
    Jan. 15, 2020

    The workplace construct is changing, and companies need to invest in relationships – both internal and external – to derive higher value today. The boundaries of the workplace are undergoing a metamorphosis, driven largely by changes…
  • Thematic Report
    Oct. 24, 2019

    Driving connected experiences at the digital workplace has become a top IT priority for enterprises, with the ever-increasing need to ensure seamless information sharing across people, devices, and functions to improve business performance and employee experience.…
  • Blog
    Sep. 10, 2019

    Most enterprises today have implemented digital tools to increase their employees’ productivity and give them a better workplace experience. For example, some have a health insurance chatbot to give employees easy 24/7/365 access to basic plan…
  • Blog
    Sep. 10, 2019

    In today’s digital world, enterprise success is all about speed, agility, and flexibility in order to adapt to market and competitor dynamics. It is no surprise that 62% of enterprises view IT services agility and flexibility…
  • Blog
    Sep. 10, 2019

    In a previous blog post, we explored the evolution of enterprise IT infrastructures from a cost-center positioning to one that enables digital transformation through a concept known as aware automation  — a combination of intelligent automation and…
  • PEAK Matrix®
    June 28, 2019

    Although the focus of workplace services has shifted from user productivity to user experience, the consumers of these services are still viewed as users, rather than humans. Enterprises need to realize that employees are not mere…
  • Thematic Report
    Jan. 31, 2019

    Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals…
  • Thematic Report
    Jan. 31, 2019

    Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals…
  • State of the Market
    July 24, 2018

    About 72% of the enterprises cite IT infrastructure services as a key hurdle in becoming a digital first enterprise. Most enterprises believe their infrastructure services are not moving fast enough to support and drive the future…

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