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  • State of the Market
    Feb. 25, 2021

    The pandemic has brought with it multiple challenges for organizations as well as service providers. The economic crisis associated with the pandemic and the need to rapidly adapt to a new remote working environment has affected…
  • Viewpoint
    Feb. 22, 2021

    Ceridian – a global HCM provider – announced its intent to acquire Ascender – a payroll and HCM provider with roots in Asia Pacific (APAC). Ceridian is not new to acquisitions. It has been expanding its…
  • Provider Compendium
    Feb. 12, 2021

    The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2021 is a companion to Everest Group’s Multi-process Human Resources Outsourcing (MPHRO) Services Provider Landscape with PEAK Matrix® Assessment, which assesses 20 major MPHRO service providers. This…
  • PEAK Matrix®
    Jan. 19, 2021

    The global Multi-process Human Resources Outsourcing (MPHRO) market grew at a steady rate in 2019 but experienced short-term disruption due to COVID-19 in 2020. While on the one hand, the pandemic impacted contract renewals and large-scale…
  • State of the Market
    Dec. 22, 2020

    The Multi-country Payroll (MCP) solutions market is among the most competitive and fastest-growing markets in the Human Resources Outsourcing (HRO) space. The importance of MCP solutions has further increased following COVID-19, due to the increasing need…
  • Viewpoint
    Dec. 11, 2020

    The tradition of biweekly or monthly pay schedules has remained unchanged for decades in the payroll industry – payday arrives on the same time of the month for most employees. A significant proportion of the full-time…
  • Provider Compendium
    Dec. 04, 2020

    The Multi-Country Payroll (MCP) Solutions Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2020. In this report, we provide comprehensive and fact-based snapshots of 19 major…
  • Thematic Report
    Dec. 04, 2020

    Artificial Intelligence (AI) technologies have been gaining maturity over the last decade, and, today, AI plays an important role in helping enterprises improve the efficiency of their business processes, enhance customer and employee experience, and even…
  • Thematic Report
    Nov. 25, 2020

    Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive. As enterprises move ahead on this journey, they face multiple challenges – in terms of adoption, communication, and support –…
  • State of the Market
    Oct. 22, 2020

    Enterprises face various challenges in generating sufficient RoI from their technology investments due to difficulty in onboarding/training users, poor adoption rates, and sub-par user experience. Digital Adoption Platforms (DAPs) can successfully address this gap, drive up…
  • PEAK Matrix®
    Sep. 30, 2020

    Multi-country Payroll (MCP) solutions continue to experience steady growth despite the impact of COVID-19, with MCP solution providers making significant capability additions in terms of dynamic and modern dashboards, advanced analytics, automation, and expansion of self-coverage.…
  • Webinar Deck
    Sep. 24, 2020

    On September 24, Everest Group hosted a webinar titled, "Accelerating the Adoption of Intelligent Automation." What’s the best way to not only drive – but accelerate – the use of Intelligent Automation (IA) across your company?…
  • State of the Market
    Sep. 18, 2020

    Many organizations are looking to undergo digital transformation to enhance their business outcomes. However, the true potential of adopting next-generation technologies can only be fully realized if the organization’s employees are ready to embrace these changes.…
  • Thematic Report
    Sep. 11, 2020

    Intelligent Virtual Agents (IVAs) offer benefits such as superior customer satisfaction, round-the-clock support, lower service costs for enterprises, and assistance to human agents, among others, in various business functions such as contact center, F&A, HR, and…
  • Blog
    Sep. 08, 2020

    Robotic Process Automation (RPA) is a key component of the automation ecosystem and has been a rapidly growing software product category, making it an interesting space for potential acquisitions for a while now. While acquisitions in…
  • Provider Compendium
    Aug. 21, 2020

    The Digital Adoption Platform (DAP) – Technology Vendor Profile Compendium is a companion to Everest Group’s recently published Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2020 report. The compendium provides comprehensive…
  • Provider Compendium
    Aug. 18, 2020

    The Learning Services Provider Profile Compendium is a companion to Everest Group’s latest study, the Learning Services Provider Landscape with PEAK Matrix® Assessment, which assesses 18 major learning services providers. This report provides comprehensive service provider…
  • Viewpoint
    July 24, 2020

    Automation in business processes has been accelerating over the last several years, especially with enterprises leveraging Robotic Process Automation (RPA) to automate repetitive, transactional activities performed by employees – thereby bringing in significant cost savings and…
  • State of the Market
    July 21, 2020

    One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). A range of IABP solutions leveraging a combination of RPA, Artificial Intelligence (AI), and advanced analytics is…
  • PEAK Matrix®
    July 20, 2020

    The Digital Adoption Platform (DAP) market is growing at a significant rate, as an increasing number of enterprises realize the urgency to reap the benefits from their digital initiatives. Currently, enterprises face various challenges, such as…

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