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  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Blog
    Oct. 08, 2019

    India is clearly becoming the “it” destination for pharmaceutical companies’ shared services centers (SSC) – or Global In-House Center (GIC) – organizations. Why do we say this? Because global pharmas with headquarters in the U.S. and…
  • Thematic Report
    July 12, 2019

    The past three to four years have witnessed a steady increase in the Global In-house Center (GIC) activity in the Healthcare and Life Sciences (HLS) industry. With factors such as regulatory constraints, declining profit margins, IP…
  • Thematic Report
    June 14, 2019

    The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors. This document is…
  • Blog
    April 02, 2019

    As we mentioned in our Enterprise RPA Pinnacle report, there are multiple benefits of having an automation CoE: Facilitates best practices and skill development, which eventually help in faster scaling-up Provides structure and governance to the…
  • Accelerator
    Sep. 28, 2018

    RPA Process Selection Toolkit is available only to GIC & Shared Services members. For information on membership, please contact us The Robotic Process Automation (RPA) toolkit is designed to help businesses evaluate processes for automation based…
  • Blog
    May 17, 2018

    Advances in new digital technologies, the emergence of new competitors, new sourcing models, and changing customer expectations are dramatically changing the type of IT skills enterprises across industry verticals require. And, with new service delivery paradigms…
  • Viewpoint
    April 25, 2018

    Across industries, technology-led disruption is expected to give rise to new talent models. Technology themes such as data management & analytics, omnichannel customer experience, and cloud are expected to dominate near-term demand. Cybersecurity, Service-Oriented Architecture (SOA)-based…
  • Blog
    April 02, 2018

    The rise of India-based Global In-house Centers’ (GIC) role in supporting enterprises’ digital transformation through digital technologies, such as RPA, mobility, and IoT, has been significant in the past few years. In 2017 alone, over 50…
  • Blog
    March 22, 2018

    Enterprises are increasingly leveraging their Global In-house Centers (GICs) to drive automation efforts across the globe. Per recent interactions with over 100 enterprises, GICs, and technology vendors to develop our new report, “RPA Implementation in GICs…
  • Blog
    Jan. 22, 2018

    The shift towards a “digital-first model,” in the wake of technology-led disruption, has given GICs an opportunity to become strategic entities that can drive innovation across the enterprise, instead of an arbitrage-first-oriented low-cost set-up delivering back-…
  • Thematic Report
    Dec. 28, 2017

    As global organizations shift from an “arbitrage-first” to a “digital-first” model of service delivery, adoption of digital technologies has accelerated. Global In-house Centers (GICs) have a unique opportunity to increase their role in enterprise-wide digital transformation…
  • Location Spotlight
    March 24, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…

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