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Showing 316 results
  • Viewpoint
    Oct. 18, 2023

    On October 7, 2023, Hamas, a Palestinian group based in Gaza, launched an unexpected attack on Israel. In response, the Israeli government declared war and mobilized its forces, leading to a surge of turmoil in the…
  • Event
    Sep. 29, 2023

    Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement. Yet, challenges remain in establishing ownership and accountability, reducing hand-offs…
  • Location Spotlight
    Sep. 28, 2023

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Event
    Sep. 18, 2023

    In-Person event CLINTON GLOBAL INITIATIVE | 2023 September 18-19, 2023 Everest Group's Eric Simonson, Managing Partner, and Rita N. Soni, Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September…
  • Location Spotlight
    Sep. 06, 2023

    Everest Group’s Location Spotlight reports provide a crisp and insightful assessment of both established and emerging/next-wave global services delivery locations, categorized by country and city. The reports help global sourcing practitioners and location strategy professionals stay…
  • Market Insights™
    Aug. 23, 2023

  • Event
    Aug. 17, 2023

    Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape? Watch this webinar as Everest Group experts deliver…
  • Thematic Report
    Aug. 17, 2023

    Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape? Watch this webinar as Everest Group experts deliver…
  • LinkedIn Live
    Aug. 10, 2023

    Watch this LinkedIn Live session as our team of locations experts explore Egypt as a potential global services delivery destination. They are joined by on-the-ground experts in Egypt from _VOIS and PepsiCo, offering their firsthand experiences…
  • Event
    Aug. 02, 2023

    The services industry is experiencing multiple microtrends in the APAC region, including the emergence of new service delivery locations, the advent of generative AI, the race to cloud modernization, the growing significance of ESG practices, and…
  • Location Spotlight
    July 31, 2023

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Event
    July 28, 2023

    Marketing has undergone a substantial transformation brought on by the adoption of digital technologies; however, support service delivery models have not kept up with the pace of change. GBS and GCC organizations can play a pivotal…
  • Event
    July 05, 2023

    VIRTUAL ROUNDTABLE The Evolution of Sourcing in APAC - How to Plan for APAC's Evolving Outsourcing and Service Delivery Landscape August 2, 2023 | 11:00 AM IST | 1:30 PM SGT | 2:30 PM JST |…
  • Market Insights™
    June 15, 2023

  • Event
    June 01, 2023

    EVENT NASSCOM GCC CONCLAVE 2023: UPGRADE YOUR CX-GAME WITH NEW AGE TECH! June 1, 2023 Everest Group's Managing Partner, Eric Simonson, will chair a session titled, Upgrade Your CX Game with New-age Tech!, on June 1. The…
  • Market Insights™
    May 16, 2023

  • State of the Market
    April 11, 2023

    The Global Locations State of the Market Report 2023 interprets developments and trends related to global service locations, with the aim to design a best-fit locations portfolio strategy. The report is divided into three parts –…
  • LinkedIn Live
    March 29, 2023

    The ideal customer experience has shifted as customers opt for more effortless self-driven digital interactions . To meet this need, organizations must eliminate hurdles within the customer experience, making it seamless, simple, and frictionless. In this…
  • Location Spotlight
    March 24, 2023

    Everest Group’s Location Spotlight reports provide a concise, and insightful assessment of both established and emerging/next-wave global services delivery locations, categorized by country and city. The reports enable global sourcing practitioners and location strategy professionals to…
  • Thematic Report
    March 23, 2023

    Globalization has led businesses to expand their operations to different parts of the world. In this context, effective communication with customers in their native language has become increasingly important. Although English is widely regarded as the…

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