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  • Blog
    Aug. 25, 2023

    Storytelling is a powerful tool for establishing meaningful connections, fostering collaboration, and conveying brand essence. Global Capability Centers (GCCs) can use storytelling to transcend geographic and cultural barriers to effectively communicate their vision and value to…
  • Event
    July 28, 2023

    Marketing has undergone a substantial transformation brought on by the adoption of digital technologies; however, support service delivery models have not kept up with the pace of change. GBS and GCC organizations can play a pivotal…
  • Thematic Report
    April 24, 2023

    The Cost Benchmarks Book is an off-the-shelf reference for Global Business Services (GBS) professionals to benchmark their in-house delivery costs against market benchmarks and derive back-of-the-envelope business cases. Members can also use the analyst inquiry service…
  • Event
    April 11, 2023

    Rapidly evolving customer preferences, geopolitical disruptions, and a demand to do “more with less” have kept marketing teams on their toes throughout 2022. Looking ahead, a change in mindset towards outsourcing could help address near-term problems…
  • Thematic Report
    April 11, 2023

    Rapidly evolving customer preferences, geopolitical disruptions, and a demand to do “more with less” have kept marketing teams on their toes throughout 2022. Looking ahead, a change in mindset towards outsourcing could help address near-term problems…
  • Event
    April 05, 2023

    Life Sciences GBS organizations today have evolved into strategic partners for their enterprises, driving both operational and technological advancements. As part of the evolution, Life Sciences GBS organizations are increasingly supporting critical functions, including R&D operations,…
  • Event
    Feb. 28, 2023

    In the past, GBS organizations have displayed resilience – tackling the ongoing pandemic and intensified talent war.  For 2023, GBS organizations must maintain this "persevere" mindset and continue alignment with CEO mandates. In this on-demand webinar,…
  • Thematic Report
    Feb. 28, 2023

    In the past, GBS organizations have displayed resilience – tackling the ongoing pandemic and intensified talent war. For 2023, GBS organizations must maintain this “persevere” mindset and continue alignment with CEO mandates. In this webinar, our…
  • Viewpoint
    Nov. 03, 2022

    Global enterprises are increasingly endorsing GBS organizations not only for helping them improve efficiencies and save costs, but also for demonstrating agility, resiliency, and the ability to step up and deliver complex and higher-value services. GBS…
  • Thematic Report
    Oct. 14, 2022

    Our healthcare Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the healthcare payer and provider industry. The report examines key developments across the offshore locations…
  • Event
    Aug. 23, 2022

    Who are the top GBS employers? To find out, we launched a first-of-its-kind study analyzing the employer brand perception of 200+ leading GBS organizations in India, the Philippines, and Poland across multiple dimensions. For this study,…
  • Webinar Deck
    Aug. 23, 2022

    Who are the top GBS employers? To find out, we launched a first-of-its-kind study analyzing the employer brand perception of 200+ leading GBS organizations in India, the Philippines, and Poland across multiple dimensions. For this study,…
  • Event
    July 14, 2022

    Life sciences GBS organizations today are strategic partners for their enterprises, delivering innovative capabilities for operational and technological advancements. The next wave of evolution for GBS is now upon us and will focus on reaching value…
  • July 08, 2022

    India’s continued position as a leading destination for Global Capacity Centers (GCCs) was among the key themes emerging from the first hybrid National Association of Software and Service Companies (NASSCOM) GCC Conclave on June 29-30 in…
  • Event
    May 19, 2022

    Summary As you are likely experiencing first-hand, retail and consumer packaged goods (CPG) Global Business Services (GBS) organizations have evolved from internal providers to strategic partners to the enterprise, driving operational and technological advancements. What’s next?…
  • Thematic Report
    May 18, 2022

    Many organizations have adopted the global sourcing model to deliver corporate functions such as finance & accounting, human resources, marketing services, real estate, and supply chain management. The past few years have experienced strong market activity…
  • Thematic Report
    Dec. 17, 2021

    In the last few years, many GBS centers have scaled up automation adoption and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, governance…
  • Blog
    Nov. 18, 2021

    At the forefront of innovation across products and processes, Global Capability Centers (GCCs) today are creating a competitive advantage for their global enterprises and those based in India are particularly well-positioned to accelerate to the next…
  • Webinar Deck
    Oct. 19, 2021

    On October 19, Everest Group hosted a webinar titled, "Webinar Deck: Scaling Intelligent Automation: Can It Solve the Talent War?" A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations…
  • Webinar Deck
    Sep. 24, 2020

    On September 24, Everest Group hosted a webinar titled, "Accelerating the Adoption of Intelligent Automation." What’s the best way to not only drive – but accelerate – the use of Intelligent Automation (IA) across your company?…

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