All Reports Events Blogs Videos
Showing 143 results
  • Event
    Sep. 18, 2023

    In-Person event CLINTON GLOBAL INITIATIVE | 2023 September 18-19, 2023 Everest Group's Eric Simonson, Managing Partner, and Rita N. Soni, Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September…
  • Event
    Sep. 12, 2023

    Facilitated by Everest Group The life sciences industry is undergoing significant evolution and growth driven by advancements in technology, changing demographics, shifting regulatory landscapes, and emerging healthcare challenges. India has emerged as a key location for…
  • Event
    July 28, 2023

    Marketing has undergone a substantial transformation brought on by the adoption of digital technologies; however, support service delivery models have not kept up with the pace of change. GBS and GCC organizations can play a pivotal…
  • Event
    June 01, 2023

    EVENT NASSCOM GCC CONCLAVE 2023: UPGRADE YOUR CX-GAME WITH NEW AGE TECH! June 1, 2023 Everest Group's Managing Partner, Eric Simonson, will chair a session titled, Upgrade Your CX Game with New-age Tech!, on June 1. The…
  • LinkedIn Live
    March 29, 2023

    The ideal customer experience has shifted as customers opt for more effortless self-driven digital interactions . To meet this need, organizations must eliminate hurdles within the customer experience, making it seamless, simple, and frictionless. In this…
  • LinkedIn Live
    March 15, 2023

    In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans. As we near the close of the first quarter of 2023, will…
  • Event
    March 01, 2023

    The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking? evaluated the relative maturity of Finance Shared Services (FSS) organisations compared to Global Business Services…
  • Event
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…
  • Webinar Deck
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…
  • Provider Compendium
    Jan. 04, 2023

    Everest Group’s Healthcare Customer Experience Management (CXM) Services in North America – Service Provider Compendium provides comprehensive and fact-based snapshots of 19 CXM service providers and includes insights on the healthcare CXM service provider landscape in…
  • Viewpoint
    Dec. 21, 2022

    Rapidly scaling organizations have been instrumental in redefining the landscape of their respective industries through innovative products based on customer demand. Rising demand for real-time customer support has enabled many organizations to develop robust contact center…
  • State of the Market
    Dec. 05, 2022

    Global macroeconomic conditions are indicating the probability of a recession. Despite the adversity, enterprises are partnering with service providers to avail improved digital customer experience services, transformational consultancy, and market intelligence services. In this report, we…
  • PEAK Matrix®
    Nov. 22, 2022

    The healthcare Customer Experience Management (CXM) market has grown steadily after the pandemic due to the increasing focus of healthcare enterprises on member and patient experience and care management. The rising demand for customer engagement touchpoints…
  • Provider Compendium
    Nov. 02, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 17 CXM service providers in APAC. It features their scale of operations, digital solutions, and delivery locations, along with…
  • PEAK Matrix®
    Aug. 26, 2022

    The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. Digitization and digital transactions increased in developing countries, such as India, China, Malaysia, and Indonesia. Buyer demographics in APAC are skewed…
  • Viewpoint
    July 12, 2022

    The demand for superior customer experience, accelerated time-to-market, and continuous innovation, especially after the pandemic, are compelling organizations to rapidly undertake digital transformation, leaving operations leaders with little time to keep up with these new innovations.…
  • Viewpoint
    June 03, 2022

    The global economy has been digitalizing quickly over the past few years, driving the use of technology at every step of organizations’ value chains. Accelerated cloud adoption, increasing use of as-a-service business models, and rapid digitalization…
  • LinkedIn Live
    March 10, 2022

    March 10, 2022 | 8:30 AM CST | 9:30 AM EST | 2:30 GMT | 8 PM IST The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such…
  • Event
    March 03, 2022

    Russia’s invasion of Ukraine on February 24 threatens the service delivery ecosystem in Ukraine. While the country's eastern regions are under direct and immediate attack, other major centers in Ukraine, including Kyiv and Lviv, are also…
  • Provider Compendium
    Feb. 18, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest…

Items per page