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  • Viewpoint
    June 03, 2022

    The global economy has been digitalizing quickly over the past few years, driving the use of technology at every step of organizations’ value chains. Accelerated cloud adoption, increasing use of as-a-service business models, and rapid digitalization…
  • Provider Compendium
    May 26, 2022

    The Property and Casualty (P&C) Insurance BPS market experienced one of its highest growth rates in 2021, as the industry recovered from COVID-19 and volumes reached pre-pandemic levels. Factors such as increased cost pressures for insurance…
  • May 19, 2022

    With increased cyber attacks and data breaches post-pandemic, cyber insurance to protect against the rising digital threats is growing in demand. Cyber insurers can benefit by partnering with service providers to seize opportunities for growth and…
  • April 22, 2022

    As the workers’ compensation industry emerges from the pandemic, leveraging digital technologies to transform claims handling and taking a customer-centric approach will help carriers maintain profitability. By using automation, analytics, and digitalization, players can differentiate themselves.…
  • PEAK Matrix®
    April 08, 2022

    With the Property & Casualty (P&C) insurance industry emerging from the global pandemic and volumes reaching pre-COVID-19 levels, the P&C insurance Business Process Service (BPS) market achieved one of its highest growth rates in 2021. Factors…
  • Provider Compendium
    Feb. 18, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest…
  • Provider Compendium
    Dec. 21, 2021

    COVID-19 adversely impacted the Life and Pensions (L&P) insurance industry’s operations and business. Considering that it is a heavily regulated industry, transitioning operations to a virtual environment seemed to be a tall order. Insurers’ continued reliance…
  • Viewpoint
    Dec. 17, 2021

    Risk management is a vital component of supplier management and is in the spotlight today amid the evident failure of certain large corporations to build adequate resilience in their operating models. Organizations realize that they can…
  • PEAK Matrix®
    Dec. 08, 2021

    The pandemic adversely impacted the operations and business of the Life and Pensions (L&P) insurance industry. Considering that it is a heavily regulated industry, transitioning operations to a virtual environment seemed to be a tall order.…
  • PEAK Matrix®
    Dec. 03, 2021

    The Customer Experience Management (CXM) market in APAC has grown steadily in the last few years due to the increased demand for outsourcing, as enterprises aspire to leverage digital solutions, balance risks, and grow their businesses,…
  • Thematic Report
    Nov. 09, 2021

    The UK and Ireland (UKI) economic landscape has been disrupted by the double headwinds of Brexit and the COVID-19 pandemic in the last 12-18 months. This has had a bearing on the strategic outlook and operating…
  • Viewpoint
    Oct. 08, 2021

    COVID-19 has compelled organizations to take a hard look at their business models and associated societal license to operate. Organizations recognize that they cannot go about their businesses in isolation from their people, society, and environment.…
  • Viewpoint
    July 07, 2021

    The insurance industry is embracing transformation to keep pace with the ongoing digital disruption across global markets and economies. A combination of factors – including changing consumer demography, new demand patterns, new market entrants, profitability concerns,…
  • Provider Compendium
    June 28, 2021

    Looming uncertainties accompanying the global pandemic, compounded by fewer claims generated across select LOBs, meant that the Property and Casualty (P&C) insurance BPS market was unable to maintain its double-digit growth streak in 2020. Meanwhile, below-optimal…
  • PEAK Matrix®
    June 03, 2021

    With uncertainties accompanying the COVID-19 pandemic, along with fewer claims generated across select LOBs, the Property and Casualty (P&C) insurance BPS market was unable to maintain its double-digit growth streak in 2020. Below-optimal digital adoption in…
  • State of the Market
    May 18, 2021

    COVID-19 significantly disrupted L&P insurers’ manual and paper-based operations and compelled them to transform their operations. With most businesses starting to return to normalcy in 2021, insurers are accelerating their digital transformation to improve operational resiliency,…
  • Viewpoint
    Feb. 19, 2021

    Insurers deal with a large number of documents in varied formats in their day-to-day operations. The traditional content extraction process has numerous manual touchpoints that make the workstream inefficient owing to frequent human error and associated…
  • Provider Compendium
    Dec. 17, 2020

    Property & Casualty (P&C) Insurance Third-party Administrator Services Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 11 P&C insurance TPA service providers. It offers a detailed profile of each TPA service provider – with a…
  • Provider Compendium
    Nov. 20, 2020

    Life and Pensions (L&P) Insurance BPS – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 13 L&P insurance BP service providers. It offers a detailed profile of each provider – with a comprehensive…
  • PEAK Matrix®
    Sep. 29, 2020

    The challenges for Life and Pensions (L&P) insurers, which struggle with a legacy environment, magnified when the outbreak of COVID-19 necessitated new operating models. Insurers looked at their service partners to ensure touchless and flexible operations.…

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