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  • Viewpoint
    Aug. 13, 2021

    The enterprises’ adoption of automation technologies has been accelerating over the last few years. The COVID-19 pandemic has stress-tested organizations’ business continuity plans and forced enterprises to rethink their strategic priorities. The crisis brought home the…
  • Viewpoint
    July 19, 2021

    Enterprise business processes often revolve around document handling. Most document processing continues to be done manually, with significant employee effort spent on document review and processing, which is time- and effort-intensive and often leads to high…
  • State of the Market
    June 30, 2021

    Everest Group defines Intelligent Document Processing (IDP) as the capturing of data from documents (e.g., emails, texts, PDFs, and scanned documents) and its categorization and extraction for further processing using AI technologies such as computer vision,…
  • State of the Market
    June 30, 2021

    Everest Group defines Intelligent Process Automation (IPA) as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. It is one of the most potent digital…
  • Webinar Deck
    June 29, 2021

    On June 29, Everest Group hosted a webinar titled, "Creating a Skilling Strategy for the Future in Your GBS Organization." Global Business Services (GBS) organizations are evolving to become global hubs that house deep-domain expertise and…
  • Thematic Report
    June 24, 2021

    Enterprises globally have realized the need to evolve into digital-first businesses to remain resilient and competitive. However, quite often, enterprises embarking on digital transformation face challenges such as a heavy reliance on manual techniques in creating…
  • Thematic Report
    June 17, 2021

    Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive. As enterprises move along this journey, data availability and digitalization are key levers to ensure business resiliency. However, while digital-first…
  • Provider Compendium
    June 07, 2021

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • Provider Compendium
    May 12, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…
  • PEAK Matrix®
    March 25, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…
  • Viewpoint
    Jan. 28, 2021

    While RPA platforms were traditionally built for on-premise deployments as a majority of automations involved desktop-based applications, deployments on the cloud also grew as cloud-based business applications gained traction. With the outbreak of COVID-19, it became…
  • Webinar Deck
    Dec. 10, 2020

    On December 10, Everest Group hosted a webinar titled, "2021 Outlook: Recalibrating for Resilience." This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was…
  • Thematic Report
    Dec. 04, 2020

    Artificial Intelligence (AI) technologies have been gaining maturity over the last decade, and, today, AI plays an important role in helping enterprises improve the efficiency of their business processes, enhance customer and employee experience, and even…
  • Blog
    Sep. 08, 2020

    Robotic Process Automation (RPA) is a key component of the automation ecosystem and has been a rapidly growing software product category, making it an interesting space for potential acquisitions for a while now. While acquisitions in…
  • Viewpoint
    July 24, 2020

    Automation in business processes has been accelerating over the last several years, especially with enterprises leveraging Robotic Process Automation (RPA) to automate repetitive, transactional activities performed by employees – thereby bringing in significant cost savings and…
  • Thematic Report
    July 09, 2020

    Intelligent Document Processing (IDP) can offer multiple benefits – improved document processing accuracy, reduced cost, faster turnaround time, and enhanced employee experience, among others. These solutions can be integrated with internal applications, systems, and other automation…
  • Viewpoint
    June 26, 2020

    Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process efficiency, and precision. For decades, enterprises have leveraged offshoring, automation, and cost optimization to improve organizational efficiencies. As the benefits…
  • Webinar Deck
    June 23, 2020

    On June 23, Everest Group hosted a webinar titled, "Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy." The future is now for Work From Home (WFH). While WFH is not a new…
  • State of the Market
    June 09, 2020

    Everest Group defines Intelligent Document Processing (IDP) as the capturing of data from documents (e.g., email, text, PDFs, and scanned documents), its categorization, and extraction for further processing using AI technologies such as computer vision, Optical…
  • Thematic Report
    May 28, 2020

    Global Business Services (GBS) organizations typically span multiple locations and, accordingly, reflect the norms and experiences of different cultures and geographies. Due to the natural evolution of multi-location organizations, it is common that they develop somewhat…

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