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  • Viewpoint
    March 15, 2024

    Healthcare payers have long prioritized member experience, investing significantly to improve customer satisfaction. However, their approach has often been incremental, rather than transformative, leading to a notable gap between customer expectations and the actual experience provided.…
  • In the News
    Dec. 06, 2023

    From enterprises to government agencies to the white-collar worker, no one will be spared the disruption that AI, and generative AI in particular, is ushering in. Ashish Sehdev, a Vice President at Everest Group, says there…
  • Event
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…
  • Webinar Deck
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…
  • LinkedIn Live
    Oct. 11, 2023

    Everest Group and nasscom will host a LinkedIn Live event, joined by the 2023 nasscom GCC award winners in the New Capability and Future Value Proposition categories. Join this session to hear the expert speakers reveal…
  • LinkedIn Live
    Oct. 04, 2023

    As we enter the post-hype phase of generative AI, enterprises now want to understand its tangible benefits and practical applications. However, real-world implementation use cases are not fully known or well understood. Join this LinkedIn Live…
  • Provider Compendium
    Sep. 26, 2023

    Healthcare Payer Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 service providers, including their scale of operations, company overview, recent developments, key delivery locations, major clients, technological solutions, and Everest Group’s PEAK Matrix®…
  • Event
    Sep. 12, 2023

    Facilitated by Everest Group The life sciences industry is undergoing significant evolution and growth driven by advancements in technology, changing demographics, shifting regulatory landscapes, and emerging healthcare challenges. India has emerged as a key location for…
  • PEAK Matrix®
    June 23, 2023

    The healthcare industry constantly evolves, requiring organizations to continuously adapt and enhance their capabilities to stay competitive. The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial…
  • Blog
    May 11, 2023

    To combat a looming recession, healthcare providers will need to take strategic action, including cutting costs, investing in patient experience, embracing digital technologies, and strengthening outsourcing partnerships. Read on to learn about the healthcare provider trends…
  • Market Insights™
    March 17, 2023

  • Market Insights™
    March 16, 2023

  • Market Insights™
    March 16, 2023

  • LinkedIn Live
    March 15, 2023

    In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans. As we near the close of the first quarter of 2023, will…
  • Blog
    March 13, 2023

    A looming global recession may finally take its toll on payers who have escaped prior economic challenges. Let’s take a look at the healthcare trends influencing decision-making by payers, the markets most likely to be affected,…
  • Thematic Report
    Feb. 17, 2023

    Pharmaceutical enterprises and Clinical Research Organizations (CROs) are transforming their traditional engagement models to align with evolving business needs. Cost, scale, and operational efficiency are no longer the primary factors in sourcing decisions as pharmaceutical companies…
  • PEAK Matrix®
    June 23, 2022

    The COVID-19 pandemic added to the financial burden of healthcare providers as footfall reduced and elective surgeries were postponed. Today, although volumes are steadily reaching pre-pandemic levels, healthcare providers are facing strong headwinds due to an…
  • State of the Market
    April 25, 2022

    The pandemic-induced uncertainty and changing market dynamics are evolving payer strategies. Home care provisions and member experiences are at the core of payer strategies, considering the twin benefits of improved member comfort and potential savings through…
  • Provider Compendium
    March 30, 2022

    Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 32 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment.…
  • PEAK Matrix®
    Feb. 17, 2022

    Healthcare is among the fastest changing and most dynamic of business sectors, making it vital for organizations in the field to constantly evolve and build on their foundational capabilities. The global pandemic has brought into the…

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