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  • Viewpoint
    March 22, 2022

    Even before the pandemic, organizations were struggling to acquire, activate, and retain top talent for reasons such as a widening skills gap, high turnover, increased cost- and time-to-hire, and evolving working models. COVID-19 exacerbated these challenges…
  • Event
    March 03, 2022

    This is an invitation-only Everest Group event, exclusively for members. Summary As organizations navigate uncertainties prompted by COVID-19 and plan for success in 2022 and beyond, Return To Office (RTO) remains a top agenda item for…
  • Thematic Report
    Nov. 10, 2021

    COVID-19 has intensified the ongoing war for talent. Sourcing, activating, and retaining top talent – employees with specialized functional and behavioral skills that enable organizations to survive amid uncertainties and thrive in intense competition – are…
  • Accelerator
    Sep. 02, 2021

    With the war for talent intensifying, multiple Global Business Services (GBS) organizations are designing future-proof skilling strategies to attract, activate, and retain top talent. As organizations seek to maximize the value from their skilling initiatives, they…
  • Executive Briefs
    Aug. 19, 2021

    The Work From Home (WFH) experiment made necessary by COVID-19 has nudged global organizations to look beyond opportunistic leverage of WFH and integrate it in their future delivery models. As employee preferences and organizational imperatives evolve,…
  • Executive Briefs
    Aug. 12, 2021

    COVID-19 has exacerbated the already existing demand-supply gap for niche skills, precipitating the need for enterprises to realign employee skills with emerging business needs and future opportunities. Many GBS organizations are already undertaking focused skilling efforts…
  • Thematic Report
    June 29, 2021

    As Global Business Services (GBS) organizations look to deliver differentiated value and achieve leadership in talent markets, it is vital for them to focus on Diversity and Inclusion (D&I) and address evolving workforce expectations. GBS organizations…
  • Thematic Report
    May 27, 2021

    Faced with intense competition over talent and ever-widening demand-supply gaps, it has become critical for Global Business Services (GBS) organizations to clearly articulate the Employee Value Proposition (EVP) and promote their brand in local talent markets.…
  • Blog
    May 24, 2021

     COVID-19 has fundamentally altered the Work From Home (WFH) proposition for global organizations, prompting a shift from opportunistic leverage in 2020 to rapid integration of WFH within the future delivery model strategy. Now that the dust…
  • Thematic Report
    May 18, 2021

    COVID-19 has fundamentally altered the Work From Home (WFH) proposition for global organizations, prompting a shift from opportunistic leverage in 2020 to rapid integration within the future delivery model strategy. As the world starts to look…
  • Thematic Report
    Aug. 07, 2020

    In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
  • Blog
    May 19, 2020

    It’s time for a fundamental rethink in the way companies approach their Business Continuity Planning (BCP), in general, and their locations strategy in particular. More than 70 percent of enterprises leverage only a single – usually…
  • Blog
    May 19, 2020

    COVID-19 is truly turning out to be the black swan event of our lifetimes – it will have profound near- and long-term consequences on talent markets around the world. The International Monetary Fund (IMF) recently noted…
  • Blog
    May 12, 2020

    India is widely regarded as a preferred service delivery location for global companies, given its attractive low-cost proposition, skills availability and scalability, and mature global services ecosystem. Until recently, the country’s tier-1 locations shouldered the weight…
  • Blog
    April 21, 2020

    While some people in the global services industry think that large scale unemployment and the slowdown in growth due to the COVID-19 pandemic may reduce the talent demand-supply gap, we wholeheartedly disagree. Indeed, we believe that…
  • Blog
    April 15, 2020

    Automation CoEs in Global Business Services (GBS) centers or Shared Services Centers (SSCs) have evolved over time. Mature GBS adopters of automation have made conscious decisions around the structure and governance CoEs, evolving to extract maximum…
  • Blog
    Dec. 05, 2019

    Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Location Spotlight
    Oct. 11, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…

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