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  • April 07, 2025

    Market View View the full report
  • Provider Compendium
    March 12, 2025

    The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and…
  • Thematic Report
    March 07, 2025

    The BFSI industry is undergoing rapid digital transformation, increasing the need for secure, seamless, and compliant digital identity solutions. Financial institutions must navigate an evolving regulatory landscape, counter sophisticated fraud tactics, and enhance customer trust, making…
  • Blog
    Jan. 15, 2025

    As we step into 2025, the question remains, what’s next for the Banking and Financial Services (BFS) sector? There are shoots of growth and innovation, however the sector remains cautiously optimistic, as our team have discussed…
  • PEAK Matrix®
    Sep. 05, 2024

    The lending services operations market has experienced significant turmoil in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. Consequently, providers are continuously innovating to meet local requirements and…
  • State of the Market
    June 13, 2024

    Financial Crime and Compliance (FCC) operations are steadily as Banking and Financial Services (BFS) providers reduce operational expenses amid limited budgets. However, they must navigate complex regulations to avoid fines while maintaining a seamless customer experience.…
  • Provider Compendium
    April 10, 2024

    The Financial Crime and Compliance (FCC) Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 30 FCC operations service providers. It includes their scale of operations, technology solutions, and delivery locations, along with Everest Group’s…
  • Video
    March 01, 2024

    Optimizing your operations and selecting the right service provider are vital to combat fraud. In this video, Everest Group experts Abhilasha Sharma, Practice Director, and Srawesh Subba, Senior Analyst, explore the fraud framework needed to combat…
  • PEAK Matrix®
    Feb. 12, 2024

    The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Amid challenges such as rising fraud, evolving regulatory norms, economic pressures, and unique geopolitical circumstances, financial institutions…
  • Video
    Feb. 09, 2024

    In this video, Abhilasha Sharma, Senior Analyst, and Srawesh Subba, Senior Analyst, are back to discuss enterprise fraud detection. This time, they explore a framework for selecting the right service provider to combat fraud and better…
  • Video
    Jan. 08, 2024

    In this video, Everest Group’s Abhilasha Sharma, Senior Analyst, and Srawesh Subba, Senior Analyst, discuss how enterprises can fight fraud by optimizing operations and how technology will play a significant role in functions such as automation…
  • Video
    Jan. 05, 2024

    In this video, Everest Group’s Abhilasha Sharma, Senior Analyst, and Srawesh Subba, Senior Analyst, discuss the different ways enterprises are approaching corporate fraud prevention today, including in-house methods, leveraging GCCs, and third-party outsourcing. They also touch…
  • Video
    Nov. 26, 2023

    Watch Srawesh Subba, Senior Analyst, and Abhilasha Sharma, Senior Analyst, in this second video in the fraud video series. In this video, we discuss new-age fraud and pain points in combating fraud. There are new types…
  • Video
    Nov. 17, 2023

    Watch Everest Group’s Srawesh Subba, Senior Analyst, and Abhilasha Sharma, Senior Analyst, as they discuss why it is crucial for organizations to combat fraud and the impact of fraud on businesses, including customer reputation, fraud losses,…
  • Provider Compendium
    Sep. 26, 2023

    Healthcare Payer Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 service providers, including their scale of operations, company overview, recent developments, key delivery locations, major clients, technological solutions, and Everest Group’s PEAK Matrix®…
  • Viewpoint
    July 19, 2023

    In the past few years, customers have rapidly adopted digital technologies. This increased adoption has generated vast amounts of data across channels and platforms. However, it has also amplified risks associated with Financial Crime and Compliance…
  • PEAK Matrix®
    June 23, 2023

    The healthcare industry constantly evolves, requiring organizations to continuously adapt and enhance their capabilities to stay competitive. The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial…
  • Blog
    Feb. 02, 2023

    Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in…
  • Blog
    Feb. 02, 2023

    With the advent of chatbots reaching human-like sentience and mannerisms, and banks being at the forefront of adopting conversational Artificial Intelligence (AI), the question arises whether ChatGPT threatens the likes of Google, other AI platforms, and…
  • Market Insights™
    Feb. 02, 2023

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