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  • May 03, 2022

    Most IT technology in organizations focuses on helping to improve the efficiency of the organization. However, as digital transformation takes hold, we can now see that a significant portion of these new IT investments focus on…
  • April 22, 2022

    Leaders of cloud development at technology service providers are often seen as stars, leaving executives in charge of traditional segments feeling left out and unnoticed. The C-Suite needs to recognize the important contributions business units and…
  • Thematic Report
    April 07, 2022

    As the world struggles with the next normal following the pandemic, it is apparent that technology will be vital to ensuring businesses’ future resilience. Technology services have become critical for enterprises to achieve the triple mandate…
  • Location Spotlight
    March 29, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    March 28, 2022

    I shared my perspectives on various service provider firms many times over the years in blogs, especially at times of industry consolidation, or when new technologies and business models impact the market, as economic cycles ebb…
  • Blog
    March 09, 2022

    Fiscal policy and spending, inflationary pressures, combined with the recovery from the COVID-19 pandemic recession, resulted in our current overheating economy that demands a larger workforce. Combine that demand with the multi-year global talent shortage plus…
  • Blog
    Feb. 28, 2022

    The fresh armed offensive launched by Russia at the end of February has disrupted the service delivery ecosystem almost across the whole of Ukraine. Everest Group moved Ukraine’s operating and business environment risk rating to ”High”…
  • Blog
    Feb. 25, 2022

    Ukraine is one of the top locations for offshore and near-shore third-party services, especially for engineering and IT skills. Thus, Russia’s invasion of Ukraine this week has a significant disruptive impact on American and European companies.…
  • Blog
    Feb. 24, 2022

    As I previously blogged, back in pre-COVID-19 pandemic times, companies experimented with changing to digital operating models and building digital platforms to drive competitive advantages in managing operations, especially in improving the customer experience and employee experience. As…
  • Viewpoint
    Feb. 24, 2022

    Russia launched an invasion of Ukraine on February 24, 2022, after formally recognizing the areas of Donetsk and Luhansk as independent territories on February 22, 2022. The fresh offensive includes attacks on Kyiv and some other…
  • Blog
    Feb. 14, 2022

    My recent blog about the “Legacy Technology Dilemma” explained how and why companies have unrealistic expectations around managing their legacy systems and applications. As companies contemplate the fate of their legacy estates – whether they currently…
  • Blog
    Feb. 08, 2022

    Companies are migrating applications to the cloud, looking to reduce or shutter their legacy data centers. Many soon realize they have a portfolio of legacy applications that are just too expensive and too risky to move…
  • Location Spotlight
    Jan. 28, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Executive Briefs
    Jan. 28, 2022

    Global service delivery strategy is standing at the cusp of disruption due to the pandemic’s massive impact, the rise of remote working, and the demand for niche skills driving the talent war. Additionally, forces such as…
  • Blog
    Jan. 17, 2022

    Customer experience is decidedly a top focus of company operations in 2022. As companies assess whether their digital-age investments achieve success, they increasingly look through the customer-experience lens. The goal in today’s digital platform world is…
  • Location Spotlight
    Jan. 17, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    Dec. 09, 2021

    When looking at the market outlook for services spend in 2022, I see several areas that will change dramatically. It is clear there are two primary drivers for the changes: the post-COVID-19 situation and the need…
  • Blog
    Nov. 30, 2021

    These days, nearly all companies assemble digital platforms so they can better compete in the marketplace. Platforms enable companies to better serve their customers and their employees as well as orchestrate their ecosystem. A platform integrates…
  • PEAK Matrix®
    Nov. 24, 2021

    The pandemic-induced slowdown subdued the global services market’s growth in 2020. However, the market rebounded in 2021 and is poised to grow further in 2022, driven by factors such as a strong recovery, increased demand for…
  • State of the Market
    Nov. 23, 2021

    The global services market experienced subdued growth in 2020 in the wake of the pandemic. However, the market rebounded in 2021 and is poised to grow further in 2022, driven by factors such as a strong…

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