When looking at the market outlook for services spend in 2022, I see several areas that will change dramatically. It is clear there are two primary drivers for the changes: the post-COVID-19 situation and the need to be more strategic in a digital world. Both drivers will change the way companies need to operate next year, and both will increase the cost to operate. Here is my overview of the coming changes.
Differentiating BPO Deals Through a Business Outcome Model
As outsourcing engagements mature, enterprise relationships with providers have evolved from focusing [...]