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  • Event
    Sep. 19, 2023

    WATCH THE WEBINAR ON-DEMAND In today's fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting…
  • LinkedIn Live
    Sep. 07, 2023

    Watch this LinkedIn Live session for in-depth coverage on offshoring services to Georgia and its potential as a global services delivery destination, including the region's operating environment, the impact of its government policies, workforce capabilities, and…
  • State of the Market
    Sep. 06, 2023

    Amid reduced enterprise spending and surging content volumes, the Trust and Safety (T&S) services segment is struggling to maintain safety in the online community. Megamergers between key industry players are reshaping the competitive landscape, while there…
  • PEAK Matrix®
    Sep. 01, 2023

    After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.…
  • Location Spotlight
    Aug. 20, 2023

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Event
    Aug. 17, 2023

    Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape? Watch this webinar as Everest Group experts deliver…
  • Thematic Report
    Aug. 17, 2023

    Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape? Watch this webinar as Everest Group experts deliver…
  • Location Spotlight
    July 28, 2023

    Everest Group’s Location Spotlight reports provide a concise and insightful assessment of global services delivery locations, both established and emerging/next-wave, categorized by country and city. The reports serve as a valuable resource for global sourcing practitioners…
  • Event
    June 22, 2023

    The Customer Experience Management (CXM) industry has experienced incredible growth over the past several years. But what are the challenges it faces now due to the impending recession, the inflationary environment, and the increasing need to…
  • Webinar Deck
    June 22, 2023

    The Customer Experience Management (CXM) industry has experienced incredible growth over the past several years. But what are the challenges it faces now due to the impending recession, the inflationary environment, and the increasing need to…
  • Location Spotlight
    June 16, 2023

    Everest Group’s Location Spotlight reports provide a concise and insightful assessment of global services delivery locations, both established and emerging/next-wave, categorized by country and city. The reports serve as a valuable resource for global sourcing practitioners…
  • Event
    June 13, 2023

    Event GSA Festival of Sourcing 2023 June 13, 2023 Catch Everest Group Partner, David Rickard, at Global Sourcing Association's Festival of Sourcing 2023. David's session will explore modern sourcing and deliver real world moder sourcing examples.…
  • Thematic Report
    May 23, 2023

    As businesses expand their operations to different parts of the world, it is becoming increasingly important to communicate with customers in their native language. While English is widely recognized as the lingua franca of business, global…
  • Market Insights™
    May 18, 2023

  • Market Insights™
    May 16, 2023

  • Market Insights™
    May 11, 2023

  • LinkedIn Live
    May 04, 2023

    May 18, 2021 |9:30 AM PT | 12:30 PM ET David Rickard, Partner, Everest Group will join industry experts to discuss how contact center leaders can redefine customer experiences while optimizing costs. Learn how to navigate…
  • LinkedIn Live
    May 02, 2023

    With a fast-growing talent pool, good language coverage, and an increasingly mature business process outsourcing (BPO) market, Africa is fast emerging as an attractive alternative to India and the Philippines for offshore work. In this LinkedIn…
  • Viewpoint
    May 02, 2023

    The metaverse is being heralded as the next frontier in digital transformation, presenting many opportunities for businesses across domains with virtual showrooms, product try-ons, in-verse support, and virtual connects, propelling the need to enhance Customer Experience…
  • Event
    April 25, 2023

    April 25, 2023 4:30 AM EST | 9:30 AM BST Join Everest Group Partner, David Rickard, on the 25th April at 09:30AM – 11:00AM in this virtual event as the panel looks at examples of those…

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