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  • Viewpoint
    Nov. 22, 2022

    The pandemic-induced economic turmoil and geopolitical disruptions worldwide have exposed significant vulnerabilities in global supply chains. CEOs acknowledge supply chain disruptions as the greatest threat to the growth of their companies and their countries' economies. Although…
  • Provider Compendium
    Nov. 11, 2022

    Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 25 CXM service providers in EMEA. It features their scale of operations, technology solutions, portfolio mix, and delivery locations,…
  • Provider Compendium
    Nov. 02, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 17 CXM service providers in APAC. It features their scale of operations, digital solutions, and delivery locations, along with…
  • LinkedIn Live
    Oct. 20, 2022

    LINKEDIN lIVE Research Teams that Deliver Maximum Value: The Everest Group ApproachView the event on LinkedIn, which was delivered live on Thursday, October 20, 2022. Have you ever wondered if there is a strategy behind how…
  • Viewpoint
    Oct. 11, 2022

    The vital role of finance processes in organizational performance has made finance leaders attentive to the dynamic business environment and how it impacts financial performance. In the past two years, CFOs have worked hard to support…
  • PEAK Matrix®
    Sep. 30, 2022

    The global multi-process Finance and Accounting Outsourcing (FAO) market has continued to grow at a steady rate of approximately 10% in 2022. Surging inflation, a recessionary environment, and geopolitical instability, coupled with pandemic-induced volatility, are driving…
  • Event
    Sep. 27, 2022

    Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine…
  • Viewpoint
    Sep. 27, 2022

    Globally, enterprises are doubling down their investments in Customer Experience (CX) to create market differentiation. With increasing focus on digital CX, next-gen analytics has emerged as a lynchpin for enterprises’ digital CX transformation strategies. Notably, analytics…
  • PEAK Matrix®
    Sep. 01, 2022

    Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Providers are helping companies transform their procurement operations and drive the adoption of advanced digital technologies,…
  • PEAK Matrix®
    Aug. 31, 2022

    The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of…
  • PEAK Matrix®
    Aug. 26, 2022

    The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. Digitization and digital transactions increased in developing countries, such as India, China, Malaysia, and Indonesia. Buyer demographics in APAC are skewed…
  • Viewpoint
    Aug. 18, 2022

    Increasing globalization and customers’ access to information is compelling organizations to differentiate their Customer Experience (CX) to stand out from competitors and keep up with the increasing customer expectations. Digital Customer Experience Management (CXM) capabilities have…
  • PEAK Matrix®
    Aug. 12, 2022

    The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract…
  • Thematic Report
    July 28, 2022

    Enterprises with operations across regions are increasingly seeking to work with global Customer Experience Management (CXM) service providers that can meet their distinct needs related to CX strategy support, talent management, and digital CX solutions for…
  • May 13, 2022

    Artificial Intelligence (AI) solutions that aim to recognize human emotions can provide useful insights for hiring, marketing, and other purposes. But their use also raises serious questions about accuracy, bias, and privacy. To learn about three…
  • Viewpoint
    May 06, 2022

    The COVID-19 pandemic changed the way we look at cash. CEO and CFO responses in the initial stages of the crisis were aimed at survival – freeing up cash and resources to keep the lights on.…
  • Viewpoint
    May 02, 2022

    The demand for superior customer experience, accelerated time-to-market, and continuous innovation, especially after the pandemic, are compelling organizations to rapidly undertake digital transformation efforts, leaving operations leaders with little time to keep up with these new…
  • State of the Market
    April 26, 2022

    The SCM BPS market remained resilient during the pandemic despite disruptions and is projected to grow to pre-pandemic levels over the next few years. Market participants are increasingly opening to engage with third-party providers, which have…
  • LinkedIn Live
    March 31, 2022

    The gaming industry has exploded in recent years, and service providers in this industry are scrambling to capitalize on this 200-billion-dollar market. With 2.7 billion global players, there are seemingly endless opportunities to help gaming companies…
  • Provider Compendium
    Feb. 22, 2022

    Supply Chain Management (SCM) BPS – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 14 SCM service providers, including their scale of operations, client portfolios, recent developments and investments, technology solutions, and delivery locations,…

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