Global Business Services
Service delivery leaders know that bold ideas solve business problems
Our research insights inspire innovative approaches
Offerings for global business services / shared services leaders
GBS / Shared Services membership
Helping enterprises unlock value from Global Business Services (GBS) / Shared Services.
GBS / shared services set-up support
Deep analysis across the full range of service delivery center set-up issues – location selection, business case development, and implementation program management support – to help you to effectively and efficiently set up your delivery center.
Pinnacle Model®
Analyses that quantify performance and identify leading organizations’ outcomes and capabilities, which enable you to assess your strategic outsourcing and benchmark against peers.
Location strategy and optimization
Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization.
With you on the journey
Ways to engage with us
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Data, insights, and benchmarks
Data, insights, and benchmarks
For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.
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Strategic workshops
Strategic workshops
For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.
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Guided execution
Guided execution
For those who can design and drive their journey but need consistent support in advancing outcomes.
Our latest thinking for GBS /shared services leaders
