Global Business Services
Service delivery leaders know that bold ideas solve business problems
Our research insights inspire innovative approaches
Offerings for global business services / global capability centers
Pinnacle Model®
Analyses that quantify performance and identify leading organizations’ outcomes and capabilities, which enable you to assess your strategic outsourcing and benchmark against peers.
Location strategy and optimization
Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization.
With you on the journey
Ways to engage with us
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Data, insights, and benchmarks
Data, insights, and benchmarks
For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.
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Strategic workshops
Strategic workshops
For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.
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Guided execution
Guided execution
For those who can design and drive their journey but need consistent support in advancing outcomes.
Our latest thinking for GBS and GCC leaders
