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  • State of the Market
    June 30, 2025

    The global services market registered modest growth in 2024, with revenue increasing by 2-4% to approximately US$290 billion. This growth marked a continued deceleration from the strong post-COVID-19 rebound, driving an approximately 12% surge in global…
  • State of the Market
    March 25, 2025

    Risk Watch 2025: Preparing for Business and Operational Uncertainties is our flagship Locations State of the Market report. It interprets developments and trends related to global service locations to help businesses design a location portfolio strategy.…
  • Thematic Report
    June 24, 2021

    Enterprises globally have realized the need to evolve into digital-first businesses to remain resilient and competitive. However, quite often, enterprises embarking on digital transformation face challenges such as a heavy reliance on manual techniques in creating…
  • State of the Market
    June 30, 2020

    Everest Group defines process mining as a technique that leverages software products or solutions to examine and analyze process-related information captured in event logs generated by enterprise systems such as ERP, CRM, and SCM to discover…
  • Provider Compendium
    April 14, 2020

    Process mining is a key enabler to achieve process excellence and automation, facilitating the digital transformation journey of organizations. Process mining solutions leverage event logs generated by information systems such as ERP, CRM, HCM, and SCM…
  • PEAK Matrix®
    Feb. 26, 2020

    Process Mining is a key enabler to achieve process excellence and automation in organizations’ digital transformation journeys. While the concept of process mining has been around as a topic of academic interest, it has recently gained…
  • Viewpoint
    Jan. 31, 2020

    A recent cluster of pneumonia cases first identified in Wuhan, the capital of China’s Hubei province, were caused by a novel coronavirus (nCoV). The virus has shown evidence of human-to-human transmission, and its transmission rate has…