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  • NEW
    PEAK Matrix®
    May 28, 2026

    Vendor Management System (VMS) platforms are becoming increasingly important as enterprises seek to improve visibility, governance, compliance, and efficiency across end-to-end contingent workforce programs, including services procurement and independent contractor management. Organizations across industries and geographies…
  • LinkedIn Live
    March 23, 2026

    AI has moved from experimentation to expectation, yet scalable ROI remains uneven. While some initiatives are delivering measurable impact, many are stalled in pilot mode. Hear from Everest Group’s Vice President, Chhandak Biswas and Practice Director,…
  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • May 12, 2025

    Introduction: The evolving landscapeArtificial Intelligence (AI) is revolutionizing industries, and Private Equity (PE) firms are rapidly adapting to harness its benefits. With record-breaking fundraising and considerable dry powder providing a strong capital base, PE firms are…
  • March 07, 2025

    Language Translation Products View the Full Report
  • Tech Provider Spotlight
    Jan. 31, 2025

    Organizations face several challenges managing multilingual communication within Customer Experience Management (CXM), including high costs, operational inefficiencies, and inconsistent translation quality. These issues often obstruct delivering seamless, culturally relevant, and accurate interactions across diverse customer bases.…
  • Blog
    Nov. 13, 2024

    In today’s fast-evolving customer experience (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency.  Nowhere is this truer than in contact centers, where data from customer interactions fuels everything…
  • Market Insights™
    Nov. 06, 2024

  • State of the Market
    Oct. 25, 2024

    Conversational AI encompasses advanced technologies, such as intelligent virtual agents, chatbots, voice assistants, and agent assist tools, designed to facilitate human-like interactions between businesses and customers. These solutions leverage natural language processing and machine learning to…
  • Viewpoint
    Sep. 17, 2024

    The digital Customer Experience Management (CXM) market is growing rapidly, particularly in the Philippines. Digital CXM leverages digital concepts and advanced analytics, automation solutions, Conversational AI (CAI), cloud-based contact centers, omnichannel solutions, and customer experience (CX)…
  • Blog
    Aug. 27, 2024

    The landscape of Customer Experience Management (CXM) has witnessed a remarkable transformation within the advent of Generative AI (generative artificial intelligence). Based on periodic comprehensive studies conducted by Everest Group with customer experience (CX) leaders from…
  • Viewpoint
    June 05, 2024

    Over the past year, gen AI has garnered significant attention due to innovations such as ChatGPT. Powered by Large Language Models (LLMs), gen AI enables human-like conversations. It has broad applications, particularly within Intelligent Automation (IA),…
  • Viewpoint
    March 26, 2024

    This report underscores synthetic data’s vital role in addressing data challenges during AI initiatives. It highlights the significance of leveraging synthetic data to train and optimize AI models effectively. Additionally, it explores best practices for using…
  • Blog
    Feb. 27, 2024

    By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with…
  • Viewpoint
    Feb. 23, 2024

    With the emergence of generative AI models, enterprises are increasingly investing in this technology. Organizations recognize generative AI’s transformative potential across various industries, particularly in Customer Experience Management (CXM). Generative AI’s ability to generate content, identify…
  • Provider Compendium
    Dec. 22, 2023

    Generative AI, a new form of AI, is revolutionizing data generation with its ability to create realistic content, mirroring human creativity. Beyond its foundational role, generative AI significantly drives creative workflows, enhances content creation, and accelerates…
  • Blog
    Nov. 16, 2023

    With its first-ever AI Top 50™ list, Everest Group recognizes the exceptional business performance of AI technology providers globally. This valuable ranking serves as a useful tool for enterprise decision-making and provider comparisons. Continue reading to…
  • Provider Recognition
    Nov. 15, 2023

    What is the Everest Group AI Top 50™? Everest Group AI top 50™ is a global list of largest AI-first technology providers. The listing is based on multiple objective parameters including their Artificial Intelligence (AI) revenues, cumulative…
  • Blog
    Sep. 01, 2023

    Superintelligence promises incredible advancements and solutions to the world’s biggest challenges, yet it also presents an ominous threat to society. As the lines between innovation and catastrophe blur, understanding the risks of AI is crucial. Read…

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