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  • Blog
    July 27, 2026

    As India becomes more deeply embedded in global delivery portfolios, the boardroom discussions are shifting beyond its attractiveness as a scaled delivery location to the governance implications of relying heavily on a single market. Critical technology programs, business process services, cybersecurity operations, analytics, product…
  • Viewpoint
    July 09, 2026

    Workforce Management (WFM) tools are evolving beyond their traditional role in schedule creation, time and attendance management, and administrative productivity. As labor-intensive enterprises face more variable demand, tighter cost discipline, complex labor models, and greater scrutiny…
  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Technology Awareness Deep Dive
    June 29, 2026

    This report examines the evolution of data center cooling as it becomes a foundational enabler of AI-scale infrastructure by supporting the rapid growth of graphics processing unit-intensive workloads, High-performance Computing (HPC) workloads, and machine learning workloads. The…
  • Thematic Report
    June 19, 2026

    The Middle East and North Africa (MENA) region is steadily emerging as an important node in the global services delivery landscape, supported by untapped talent potential, strong regional demand, and lower competitive intensity than established delivery…
  • Viewpoint
    June 18, 2026

    Regulatory scrutiny surrounding offshore call-center operations serving US consumers is moving beyond periodic legislative debate to a more immediate policy issue. While the Keep Call Centers in America Act of 2025 has seen limited legislative progress,…
  • Market Insights™
    June 16, 2026

  • Market Insights™
    June 16, 2026

  • Viewpoint
    June 16, 2026

    Applicant Tracking Systems (ATS) are evolving beyond their traditional role as systems of record and workflow engines for hiring. As talent acquisition ecosystems become more fragmented across sourcing tools, Candidate Relationship Management (CRM) platforms, assessments, scheduling…
  • State of the Market
    June 15, 2026

    This report, titled Risk Watch 2026: Navigating a World of Wars, Walls, and Watch-items, is the latest edition of Everest Group’s flagship Locations State of the Market report for global services leaders. The report examines how…
  • Location Spotlight
    June 10, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    June 08, 2026

  • Viewpoint
    May 20, 2026

    Work intelligence is emerging as a distinct market category as enterprises move beyond traditional job-, role-, and skills-based workforce models toward a more granular understanding of tasks, workflows, handoffs, and human-AI interaction. This Viewpoint defines work…
  • Market Insights™
    May 19, 2026

  • Location Spotlight
    May 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Blog
    May 05, 2026

    As Artificial Intelligence (AI) reshapes work faster than most organizations can track, a new category of platform is emerging. These platforms help enterprises move beyond job-level thinking toward a more granular, task-level understanding of their workforce.…
  • Location Spotlight
    April 30, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    April 20, 2026

  • Innovation Watch
    April 17, 2026

    As enterprises navigate rapid technological change driven by AI and automation, understanding and redesigning work has become an essential workforce strategy capability. Organizations are increasingly moving beyond traditional job- and skills-based models toward a more granular,…
  • Market Insights™
    March 20, 2026

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