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Showing 24 results
  • PEAK Matrix®
    Sep. 30, 2026

    Financial institutions face growing compliance burdens and escalating financial crime threats, intensifying the need for efficient, tech-enabled Financial Crime and Compliance (FCC) operations. In response, providers are strengthening their capabilities through AI-powered tools, domain-centric solutions, and…
  • State of the Market
    Jan. 15, 2026

    Amid rising regulatory expectations and growing fraud complexity, financial institutions are reengineering Financial Crime and Compliance (FCC) operations to meet demands for agility, cost efficiency, and risk mitigation. This report provides a detailed view of the…
  • Blog
    Jan. 09, 2026

    For more than a decade, sales outsourcing has been built around scale, coverage, and activity execution, with success measured through volume metrics such as leads generated, calls made, or sellers supported. That model is increasingly misaligned with how buying…
  • Accelerator
    Dec. 16, 2025

    Everest Group’s Life and Annuities (L&A) Insurance Technology RFP Accelerator provides a structured, domain-specific framework to help procurement and vendor management teams evaluate technology providers’ contractual and service performance commitments. Built for L&A insurers’ unique regulatory,…
  • Accelerator
    Dec. 03, 2025

    Everest Group’s RFP Questionnaire for Life and Annuities (L&A) Insurance IT Services is a purpose-built accelerator designed to support procurement, vendor management, and technology-sourcing leaders in executing rigorous, domain-specific IT service evaluations. As L&A insurers face…
  • PEAK Matrix®
    Dec. 03, 2025

    The payments Business Process Services (BPS) landscape is entering a transformative growth phase as enterprises reimagine payments as a strategic enabler rather than a cost center. The proliferation of real-time payment rails, cross-border flows, and digital…
  • Event
    May 08, 2025

    As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from.…
  • Discovery
    March 04, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Discovery
    Jan. 31, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Market Insights™
    Jan. 16, 2025

  • Event
    Oct. 14, 2024

    Join Everest Group's David Rickard and Anubhav Das for an insightful webinar in which they delve into the recently released Everest Group Report about Africa's emerging role in the Customer Experience Management (CXM) outsourcing landscape. This…
  • Event
    July 23, 2024

    The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices,…
  • Roundtable
    July 10, 2024

    What are the latest trending issues shaping tech and ops sourcing within the banking, financial services, and insurance (BFSI) sector? During this virtual roundtable Everest Group analysts guided a dynamic discussion on the most impactful sourcing…
  • Viewpoint
    May 02, 2024

    In today’s digital landscape, ensuring Trust and Safety (T&S) during elections presents a significant challenge. The proliferation of misinformation, hate speech, and disinformation, exacerbated by the role of AI-generated content, not only undermines the integrity of…
  • Event
    April 23, 2024

    What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time? Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and…
  • Blog
    April 03, 2024

    Post-quantum cryptography (PQC) has become essential for enterprises to protect against future quantum-enabled attacks and secure digital assets and sensitive data. Read on to discover providers’ crucial role in preparing enterprises for PQC. Reach out to…
  • Market Insights™
    Jan. 26, 2024

  • Thematic Report
    March 07, 2023

    The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises. However, the CX market is now facing a…
  • Viewpoint
    Dec. 17, 2021

    Risk management is a vital component of supplier management and is in the spotlight today amid the evident failure of certain large corporations to build adequate resilience in their operating models. Organizations realize that they can…
  • Thematic Report
    July 12, 2019

    Mounting digital transformation pressures and changing consumer preferences are disrupting the current financial services landscape. Buyer needs in this evolved setup are changing, leading to a shift in expectations from the service providers. Although traditional factors…

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