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Technology Awareness Deep Dive June 29, 2026
The Heat Barrier: How Cooling Will Define the Future of AI Infrastructure
This report examines the evolution of data center cooling as it becomes a foundational enabler of AI-scale infrastructure by supporting the rapid growth of graphics processing unit-intensive workloads, High-performance Computing (HPC) workloads, and machine learning workloads. The… -
Webinar June 05, 2026
From Risk to Resilience in Outsourced Service Delivery
As global services ecosystems have grown, they have become more vulnerable to disruption. Geopolitical tensions, cyber threats, regulatory fragmentation, AI-driven complexity, and economic uncertainty can pose difficult challenges in outsourced service delivery. Unlike many spend categories,… -
On February 22, 2026, violence escalated in parts of Mexico following a major security operation in Jalisco in which Mexico’s Ministry of National Defense reported the death of Nemesio Rubén Oseguera Cervantes, also known as El…
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In July 2025, the US Senate introduced the bipartisan Keep Call Centers in America Act of 2025 bill. Although still pending, the bill signals a potentially significant policy shift designed to limit the offshoring of US…
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Viewpoint March 19, 2025
Navigating Location Strategy in 2025 and Beyond
Location selection has long been a vital business decision, but changing global forces are reshaping its strategic importance. Rising uncertainty, geopolitical shifts, and evolving workforce dynamics demand a more structured, forward-looking approach. Enterprises and service providers… -
Thematic Report March 12, 2024
Webinar Deck: Global Services Lessons Learned in 2023 and Top Trends to Know for 2024
As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in… -
Thematic Report Sep. 09, 2022
Webinar Deck: Global Services Market Update: Emerging Location Opportunities to Combat the Economic Slowdown
In this webinar, we explored the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. Additionally, we looked at the changes in location strategies adopted by… -
Enterprises and service providers are up against unprecedented disruptions as they strive to optimize their delivery locations strategy. A fundamental transformation will be required to align your strategy with rapidly shifting market expectations, delivery models, and…
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