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Showing 20 results
  • Tech Launch Perspective
    May 20, 2026

    Life and Annuity (L&A) insurers are increasingly investing in modernization initiatives to replace legacy policy administration environments, improve operational efficiency, and support digitally enabled customer experiences. This report explores Equisoft’s recent strategic announcements, including the launch…
  • Voice of the Customer
    March 12, 2026

    Customer experience has become a central pillar of insurance transformation as carriers respond to rising policyholder expectations, digital-first competition, and stricter regulatory scrutiny. Insurers are investing in customer experience orchestration platforms to modernize high-volume journeys such…
  • Tech Provider Spotlight
    Dec. 19, 2025

    Banking, Financial Services, and Insurance (BFSI) enterprises are fundamentally transforming customer engagement, driven by rising expectations for personalized, timely, and compliant communication. Traditional marketing environments – limited by fragmented data, manual content workflows, and siloed tools…
  • PEAK Matrix®
    Dec. 01, 2025

    Rising customer expectations, pressure to reduce service costs, and the need for faster product iteration are reshaping how insurers orchestrate experiences across acquisition, onboarding, servicing, and claims. As carriers modernize front ends alongside legacy cores, cloud-native…
  • Thematic Report
    Nov. 03, 2025

    The Life and Annuity (L&A) insurance market is fundamentally shifting in sourcing approaches, moving beyond legacy cost-saving models to prioritize agility, innovation, and resilience. This report examines how macroeconomic uncertainties, talent shortages, and evolving customer expectations…
  • Provider Compendium
    Oct. 08, 2025

    North American Life and Annuity (L&A) insurers are under increasing pressure to enhance user experiences, improve operational efficiencies, and future-proof their core systems. Across individual life and group life and benefits lines, carriers are investing in…
  • Thematic Report
    Sep. 12, 2025

    Agentic AI signals a structural step-change for insurers: from task-level automation and copilots to autonomous, multi-step systems that set goals, orchestrate workflows, and adapt in real time. Building on modern data platforms, ML, and gen AI,…
  • State of the Market
    July 02, 2025

    Rapidly aging population, persistent economic volatility, and rising personalization and digital transformation expectations are revolutionizing the North American annuities industry. Amid record-high annuity sales and regulatory momentum, enterprises are investing heavily in modernization, customer engagement, and…
  • PEAK Matrix®
    April 09, 2025

    The North American Life and Annuity (L&A) insurance industry is rapidly transforming, driven by evolving customer expectations, rising competitive pressures, and the growing need for operational agility. As insurers look to modernize their core legacy systems,…
  • Event
    July 23, 2024

    The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices,…
  • Market Insights™
    Jan. 11, 2024

  • Market Insights™
    Jan. 11, 2024

  • Provider Compendium
    Nov. 24, 2023

    The insurance industry has been relatively slow to adopt digital measures due to regulatory constraints and product complexities. However, carriers are actively embracing change to become risk mitigators. With an exponential rise in claims costs and…
  • PEAK Matrix®
    Oct. 20, 2023

    The insurance industry has been relatively slow in adopting digital measures due to regulatory constraints and product complexities. However, carriers are embracing the change to become risk mitigators. With the exponential rise in claims costs and…
  • Thematic Report
    July 03, 2023

    The insurance industry is rapidly embracing sustainability, driven by the need to address Environmental, Social, and Governance (ESG) concerns. With the global impact of the COVID-19 pandemic and the escalating effects of climate change, insurance companies…
  • Provider Recognition
    May 01, 2023

    As enterprises navigate a complex landscape of next-generation and legacy technologies, global business footprints, and complex provider portfolios, Everest Group’s PEAK Matrix Service Provider of the Year report will help them identify best-in-class providers with strong, broad-based capabilities…
  • Blog
    Feb. 24, 2023

    Insurance carriers need to transform their risk function, become more agile, and proactively create new offerings that protect against the threats of 3Cs: climate risk, cyber risk, and crypto risk. Read on to learn how this…
  • Viewpoint
    July 16, 2021

    This viewpoint examines the cloud transformation journey for healthcare enterprises to operate more efficiently and resiliently. With increasing interest in a connected healthcare ecosystem and enterprise digitalization following the pandemic, cloud transformation has gained substantial traction…