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Sahil Shah
Practice Director
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Paras Chugh
Analyst
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Over the past few months, we’ve heard Artificial Intelligence (AI) agent pricing discussed repeatedly across the IT-BPS outsourcing ecosystem. Everyone seems to have an opinion, and the consensus seems to be that AI agent pricing is a definite and highly prevalent outcome of how today’s models are…
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PriceBook April 30, 2026
PriceBook H2 2025 | Customer Experience
The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals and Customer Experience Management (CXM) leaders can use to support a range of ongoing pricing and commercial discussions with providers, plus internal planning… -
PriceBook Nov. 14, 2025
PriceBook H1 2025 | Customer Experience
The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals and Customer Experience Management (CXM) leaders can use to support a range of ongoing pricing and commercial discussions with providers, plus internal planning… -
Halfway through 2025, the Information Technology (IT)-Business Process Outsourcing (BPO) world finds itself at yet another crossroads, this time ushered in by the rise of agentic artificial intelligence (AI). As providers and enterprises tinker, test, and…
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