PriceBook H2 2025 | Customer Experience

The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals and Customer Experience Management (CXM) leaders can use to support a range of ongoing pricing and commercial discussions with providers, plus internal planning and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook.

The CXM PriceBook contains insights on price, performance, and delivery metrics for the CXM function. It also includes drivers that impact the pricing of CXM services in onshore, offshore, and nearshore delivery geographies. The price benchmarks are normalized to best-in-class, industry standard nomenclatures and solution considerations.