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  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Aug. 29, 2025

    AWS View the full Peak Matrix report
  • Aug. 29, 2025

    AWS View the full Peak Matrix report
  • PEAK Matrix®
    Aug. 01, 2025

    The public cloud market has substantially grown in recent years, fueled by enterprises’ transformation and innovation needs. Amazon Web Services (AWS) has expanded its capabilities by investing in generative AI, industry-specific cloud solutions, data analytics, and…
  • Provider Compendium
    July 29, 2025

    Enterprises are modernizing their technology foundations to stay agile, data-driven, and competitive. This shift is driving the demand for scalable, intelligent cloud platforms. Google Cloud has become a key enabler in this journey, offering advanced analytics,…
  • Provider Compendium
    July 29, 2025

    Over the past few years, the public cloud market has experienced significant growth due to the enterprise demand for business transformation, innovation, and resilience. Amazon Web Services (AWS) has accelerated its global adoption by investing in…
  • Provider Compendium
    July 07, 2025

    The public cloud market is significantly growing due to enterprises’ pursuit of digital transformation, innovation, and operational resilience. Microsoft Azure has effectively addressed this demand through strategic investments in generative AI (in collaboration with OpenAI), industry-tailored…
  • Tech Launch Perspective
    March 20, 2025

    AI’s rapid evolution demands purpose-built computing infrastructure that balances cost-efficiency, scalability, and high performance. Training deep learning models requires massive computational power, pushing traditional hardware’s limits. Cloud providers and enterprises are seeking cost-effective yet robust solutions…
  • PEAK Matrix®
    Dec. 20, 2024

    As AWS evolves, there is a growing demand for AWS providers that can ensure smooth cloud migrations. These providers are essential to transform and manage AWS environments, focusing on managing costs, providing skilled resources, and leveraging…
  • PEAK Matrix®
    Dec. 20, 2024

    The public cloud market is growing substantially, fueled by enterprises' increasing demands for digital transformation, innovation, and operational resilience. Microsoft Azure has leveraged this trend, boosting its uptake through investments in advanced technologies such as generative…
  • PEAK Matrix®
    Dec. 20, 2024

    The public cloud market is rapidly growing, driven by enterprises' heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment. Google Cloud has become a prominent participant, capitalizing on its comprehensive…
  • Provider Compendium
    Nov. 12, 2024

    Customer Experience Management (CXM) in the Americas – Provider Compendium 2024 provides detailed and fact-based snapshots of 45 CXM providers offering services in the Americas. Each profile offers a comprehensive view of the provider’s scale of…
  • Thematic Report
    Oct. 16, 2024

    Current macroeconomic uncertainty and intense competition are compelling enterprises to become more agile to stay ahead of the curve. Most organizations are pursuing transformation initiatives to build efficient and scalable IT ecosystems. To support these efforts,…
  • Viewpoint
    Oct. 03, 2024

    Generative AI is revolutionizing how businesses deliver personalized interactions, streamline processes, and achieve cost efficiency within Customer Experience Management (CXM). Drawing on insights from over 120 senior Customer Experience (CX) executives across various industries, this report…
  • PEAK Matrix®
    Sep. 12, 2024

    The Customer Experience Management (CXM) market in the EMEA region has been resilient in the face of a difficult macroeconomic environment, driven by the diverse economic landscape and accelerated digital transformation. Specific growth drivers include increased…
  • PEAK Matrix®
    Sep. 05, 2024

    In 2023, the APAC region's Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape. Enterprises seeking to collaborate with…
  • PEAK Matrix®
    Aug. 21, 2024

    The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. This favorable climate encouraged substantial investments from regional providers. Businesses are accelerating their digital transformation…
  • Blog
    Aug. 09, 2024

    In this blog, we explore how generative AI (Gen AI) is not only enhancing our personal and professional interactions but also ensuring that the essence of human connection remains central in our increasingly digital world. Reach…
  • Viewpoint
    Aug. 05, 2024

    In the ever-evolving business landscape, robust Customer Experience (CX) operations have become imperative for enterprises to remain competitive amid economic uncertainties. The demand for Customer Experience Management (CXM) outsourcing is continuously rising, and Africa is increasingly…
  • State of the Market
    Dec. 07, 2023

    Amid global disruptions and challenging economic conditions, organizations are prioritizing cost savings, driving the CXM outsourcing industry to play a pivotal role. Service providers are addressing economic downturns across industries and regions by focusing on cost…

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