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  • NEW
    Roundtable
    Aug. 05, 2026

    AI is driving a fundamental shift in the technology and services market, requiring enterprises to rethink how they structure, govern, and optimize their outsourcing portfolios. Rather than focusing solely on labor arbitrage and cost reduction, sourcing…
  • NEW
    Category Strategy Templates
    July 30, 2026

    Procurement organizations are under increasing pressure to reduce costs, manage supplier risks, and maximize business value while supporting enterprise AI adoption. As organizations accelerate investments in generative AI, agentic AI, and intelligent automation, category managers need…
  • Blog
    July 29, 2026

    The pharmaceutical technology market is moving beyond point solutions. For years, providers competed by solving specific problems within individual parts of the value chain. Today, differentiation increasingly depends on how well those solutions can understand context,…
  • Video
    July 24, 2026

    Engage – Dallas 2026 | October 5–7 We’ve gone beyond talking the talk for AI experimentation. Now, leaders are facing the challenge of walking the walk, executing consistently at scale and delivering measurable business outcomes. Join…
  • Provider Recognition
    July 15, 2026

    Pharmaceutical enterprises are accelerating technology investments to modernize operations across the pharmaceutical value chain spanning drug discovery, clinical development, manufacturing, sales and marketing, supply chain and distribution, and pharmacovigilance. As AI, cloud, and data-driven capabilities become…
  • Blog
    June 23, 2026

    Salesforce has agreed to acquire Fin, still known to most as Intercom, for roughly US$3.6 billion. The company had recently rebranded itself as Fin in May 2026. This acquisition is a clear declaration of what Salesforce aspires to be: not just…
  • Executive Briefs
    June 23, 2026

    Many procurement organizations are carrying accumulated transformation debt across four key areas: skills, technology, data, and processes. Functions built for transactional execution are now expected to deliver strategic insights, govern AI-enabled workflows, manage complex supplier ecosystems,…
  • Market Insights™
    June 16, 2026

  • Market Insights™
    June 16, 2026

  • Market Insights™
    June 16, 2026

  • Roundtable
    June 03, 2026

    Most outsourcing portfolios were built for a market that rewarded scale and low-cost labor; however, that model is now starting to crack. As enterprises push for greater agility, sourcing and vendor management leaders are reassessing provider…
  • See Us At
    May 29, 2026

    As IT service delivery evolves from human-led models to AI-enabled and agentic platforms, sourcing leaders must separate marketing claims from measurable outcomes. Service providers are introducing ambitious productivity commitments tied to automation, Gen AI, and agentic AI, but…
  • Tech Provider Spotlight
    May 25, 2026

    Voice remains a critical channel for Customer Experience Management (CXM), particularly for high-volume, urgent, complex, or sensitive interactions. However, traditional voice operations continue to face challenges such as demand volatility, long wait times, fragmented systems, inconsistent…
  • Thematic Report
    May 19, 2026

    As customer relationships become increasingly data-driven, CRM platforms are evolving beyond contact, account, and pipeline management into enterprise operating layers that connect sales, marketing, service, customer data, analytics, and automation. This shift has made CRM selection…
  • See Us At
    May 18, 2026

    June 15 - 16, 2026 Hyatt Regency Austin, TX We're sponsoring and exhibiting at ProcureCon IT Sourcing 2026. Come and see us at booth #105. IT procurement isn’t just about sourcing technology, it’s about managing complex…
  • Webinar
    May 15, 2026

    AI investment in CX is surging. Real impact is not. Rising expectations, tighter budgets, and an increasingly tangled vendor landscape are forcing a shift toward agentic AI and new ownership models. Yet most organizations remain stuck…
  • Blog
    May 05, 2026

    Amazon Connect has never really struggled with capability. It has consistently been strong on scalability, flexibility, and deep integration within the Amazon Web Services (AWS) ecosystem. If you needed a cloud-native contact center platform that could…
  • Executive Briefs
    May 04, 2026

    Enterprises are facing increasing pressure to strengthen supplier risk management amid rising geopolitical, regulatory, cybersecurity, and Environmental, Social, and Governance- (ESG) related risks. As supply chains become more complex, organizations are turning to AI to improve…
  • Roundtable
    April 29, 2026

    As AI adoption accelerates across banking, financial services, and insurance, leaders are working to define, measure, and govern AI adoption value, and drive change management for scaled adoption. This exclusive virtual roundtable on July 8 will…
  • Webinar
    April 16, 2026

    Across the global services landscape, GBS organizations that once delivered efficiency at scale are now being challenged to prove tangible business impact in an era defined by AI disruption, rising productivity expectations, and shifting sourcing dynamics.…

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