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Showing 27 results
  • Blog
    March 20, 2026

    Cybersecurity has become one of the most operationally critical managed services categories for insurers, because the industry combines high-value financial workflows with sensitive data. As a result, insurers are now increasingly focused on cybersecurity run ownership: 24x7 coverage, faster containment, audit defensibility, and resilience under disruption.  This…
  • PEAK Matrix®
    Dec. 01, 2025

    Rising customer expectations, pressure to reduce service costs, and the need for faster product iteration are reshaping how insurers orchestrate experiences across acquisition, onboarding, servicing, and claims. As carriers modernize front ends alongside legacy cores, cloud-native…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Blog
    Nov. 06, 2025

    The road from insight to action: Agentic AI and the insurance value chain Agentic Artificial Intelligence (AI) systems with autonomous decision-making capabilities, is reshaping insurance operations from underwriting to claims and service. By 2030, nearly every core process in insurance will be streamlined by AI-driven automation, especially in high-volume,…
  • June 16, 2025

    Insurers earlier often relied on monolithic experience platforms for web content and account self-service. Today, over 70% of customer interactions in insurance  occur through digital channels, with rising frequency across web, mobile, contact centers, and chat…
  • May 24, 2024

    Rapid advances in AI, particularly gen AI, have sparked transformative developments across domains, including cybersecurity. Security teams can leverage gen AI and Large Language Models (LLMs) to dynamically adapt to sophisticated cyber threats and fortify cyber…
  • Thematic Report
    March 11, 2024

    The increasing threat of cyberattacks has fueled a growing demand for robust Identity and Access Management (IAM) solutions. Noteworthy trends include the widespread adoption of Zero Trust Security principles, integration of AI/ML for enhanced threat detection,…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Provider Compendium
    Jan. 24, 2024

    The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multicloud environments. The expansion of cloud infrastructure…
  • Accelerator
    Jan. 17, 2024

    This report is available only to Outsourcing Excellence members. For information on membership, please contact us The Identity and Access Management (IAM) Request For Proposal (RFP) Toolkit is a comprehensive resource designed to streamline the solicitation…
  • Provider Compendium
    Dec. 14, 2023

    Cybersecurity and Identity and Access Management (IAM) have become indispensable components in the contemporary digital enterprise landscape. As organizations navigate an increasingly complex and interconnected digital ecosystem, the challenges of safeguarding sensitive data, mitigating cybersecurity threats,…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • PEAK Matrix®
    Nov. 22, 2023

    Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023The convergence of IT and Operational Technology (OT) profoundly impacts the OT security landscape, enhancing operational efficiency while introducing vulnerabilities as traditional OT systems integrate with IT networks.…
  • PEAK Matrix®
    Nov. 03, 2023

    The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments. The need for effective cloud…
  • PEAK Matrix®
    July 19, 2023

    The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments. The need for…
  • Oct. 31, 2022

    Improved supply chain visibility can help global pharmaceutical and medical device suppliers overcome the many logistics challenges they face post-pandemic. Internet of things (IoT) and blockchain technologies offer promise to address the growing demand for product…
  • Oct. 31, 2022

    Supply chain visibility, strategic sourcing, cold chain requirements, sustainability demands, and personalized medicine are creating opportunities in the life sciences supply chain for IT partners delivering digital solutions. Read this first part of our blog series…
  • Provider Compendium
    Sep. 16, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…
  • PEAK Matrix®
    Aug. 04, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…

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