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    • Eric Simonson

      Eric Simonson

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      Shivam Arora

      Senior Analyst

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      Emma Handler

      Global Head of Communications, Persistent Systems

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      Feb. 09, 2024
      Shirley Hung

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      Key Foundational Capabilities for Effective CX Data and Analytics and Artificial Intelligence

    • Provider Compendium
      July 25, 2018
      Sharang Sharma

      Sharang Sharma

      Vice President

      Analytics Business Process Services (BPS) – Service Provider Compendium 2018

      The analytics BPS service provider compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the analytics BPS market. The study provides a detailed five-page profile of each analytics BPS service provider assessed, which…
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      May 02, 2018
      Vishal Gupta

      Vishal Gupta

      Partner
      Sharang Sharma

      Sharang Sharma

      Vice President

      Analytics Business Process Services (BPS) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

      Next-generation technologies, such as Internet of Things (IoT), Artificial Intelligence, and automation, are driving the new wave of revolution in the industry. While analytics is being recognized as the key pillar of digital revolution, it has…
    • Provider Compendium
      Aug. 23, 2017
      Sharang Sharma

      Sharang Sharma

      Vice President
      Vishal Gupta

      Vishal Gupta

      Partner

      Analytics Business Process Services (BPS) – Service Provider Compendium 2017

      The Analytics Business Process Services (BPS) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the analytics BPS market. The study provides a detailed five-page profile of each analytics BPS…
    • State of the Market
      July 15, 2017
      Sharang Sharma

      Sharang Sharma

      Vice President
      Vishal Gupta

      Vishal Gupta

      Partner

      Analytics Business Process Services (BPS) – Analytics Disrupting Traditional Decision Making for Businesses – The Quest for More Continues

      Witnessing a robust growth of 25-28% over 2015-2016, the global analytics BPS reached a market size of over US$5 billion at the end of 2016. The last 12-18 months have witnessed evolving buyers demanding end-to-end analytics…
    • PEAK Matrix®
      May 03, 2017
      Sharang Sharma

      Sharang Sharma

      Vice President
      Vishal Gupta

      Vishal Gupta

      Partner

      Analytics Business Process Services (BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

      Analytics’ acceptance as a powerful tool for enterprises to achieve targeted business outcomes and create value is creating significant demand for advanced analytics. However, it is also giving rise to expectations of basic analytics (reporting, in…
    • Provider Compendium
      June 28, 2016
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Vishal Gupta

      Vishal Gupta

      Partner

      Analytics Business Process Services (BPS) – Service Provider Compendium 2016

      The Analytics BPS service provider compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the Analytics BPS market. The study provides a detailed five-page profile of each Analytics BPS service provider assessed, which…
    • PEAK Matrix®
      April 28, 2016
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Vishal Gupta

      Vishal Gupta

      Partner

      Analytics Business Process Services (BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

      Introduction Analytics is morphing from a good-to-have to must-have tool in any company’s toolkit while they go about achieving their strategic goals. Analytics has proven its worth beyond doubt, and conclusively, and this is being reflected…
    • Thematic Report
      March 18, 2016
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner
      Sharang Sharma

      Sharang Sharma

      Vice President
      Vishal Gupta

      Vishal Gupta

      Partner

      Analytics Business Process Services (BPS) – Analytics Goes Mainstream - Scope Expands Beyond Traditional Clients and Offerings

      Introduction The global analytics BPS market grew by 35-40% in 2015 to reach ~US$4.5 billion, with tremendous interest in analytics having set the market on an accelerated growth path. Year 2015 witnessed buyers experimenting with advanced…

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