All Reports Events Blogs Videos
Showing 22 results
  • Pinnacle Model®
    Nov. 24, 2025

    Global Capability Centers (GCCs) are increasingly positioned as innovation engines, moving from back-office support to strategic partners that co-create solutions with the broader ecosystem. This report examines how GCCs are collaborating with external entities – such…
  • Pinnacle Model®
    Nov. 24, 2025

    Global enterprises are reconfiguring their operating models to respond to disruptive technologies, shifting customer demands, and rising geopolitical and economic pressures. In this context, the ability to build and scale next-generation capabilities has become essential. This…
  • Pinnacle Model®
    Nov. 10, 2025

    Global Capability Centers (GCCs) have evolved from cost-focused execution hubs into strategic innovation engines. Today’s best-performing centers actively shape business models, deliver new solutions, and influence enterprise strategy. This report benchmarks 58 GCCs using Everest Group’s…
  • Pinnacle Model®
    Nov. 10, 2025

    Access to a skilled, future-ready workforce is becoming the defining factor for GCC success as they evolve from execution hubs to strategic partners in enterprise transformation. This Pinnacle Model® analysis identifies GCCs delivering the highest business…
  • Webinar Deck
    Oct. 14, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Briefings
    Oct. 01, 2025

    In a business environment defined by disruption, success isn’t just about resilience, it’s about connected design, planning, and execution. Enterprises that thrive don’t operate in silos; they rethink strategies and action plans to drive growth, agility,…
  • Event
    Aug. 28, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Thematic Report
    Sep. 02, 2024

    Speculation about compensation in GBS and shared services remains significant. Some leaders believe that changing companies automatically guarantees a substantial increase in rewards, while others think that North American enterprises have much deeper pockets than their…
  • Blog
    Oct. 23, 2023

    Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management…
  • Blog
    Sep. 15, 2023

    Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. To find out which persona best fits…
  • Event
    Jan. 24, 2023

    Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alike, the learning curve that follows the move to a GBS platform can be substantial. With GBS comes…
  • Webinar Deck
    Jan. 24, 2023

    Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alike, the learning curve that follows the move to a GBS platform can be substantial. With GBS comes…
  • Thematic Report
    Nov. 17, 2022

    Change is not a one-off and is not focused only on the transition of work. As Global Business Services (GBS) organizations gain or lose mandates, sponsorships, scope, and reach, they are involved in various GBS and…
  • Oct. 31, 2022

    Improved supply chain visibility can help global pharmaceutical and medical device suppliers overcome the many logistics challenges they face post-pandemic. Internet of things (IoT) and blockchain technologies offer promise to address the growing demand for product…
  • Oct. 31, 2022

    Supply chain visibility, strategic sourcing, cold chain requirements, sustainability demands, and personalized medicine are creating opportunities in the life sciences supply chain for IT partners delivering digital solutions. Read this first part of our blog series…
  • Provider Compendium
    Sep. 16, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…
  • PEAK Matrix®
    Aug. 04, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…
  • Thematic Report
    Aug. 31, 2021

    The Banking, Financial Services, and Insurance (BFSI) industry is the largest employer of the offshore/nearshore Global Business Services (GBS) delivery model, employing approximately 35% of the total GBS Full Time Equivalents (FTEs) across 500+ centers. The…
  • Viewpoint
    July 16, 2021

    This viewpoint examines the cloud transformation journey for healthcare enterprises to operate more efficiently and resiliently. With increasing interest in a connected healthcare ecosystem and enterprise digitalization following the pandemic, cloud transformation has gained substantial traction…
  • Viewpoint
    March 26, 2021

    This viewpoint examines the digitization of the life sciences manufacturing value chain through the Industrial Internet of Things (IIoT). The life sciences industry is leveraging IIoT to deliver an interconnected asset ecosystem. IIoT platform vendors or…

Items per page