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Showing 21 results
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Blog
    April 22, 2021

    New Market Report Shows Digital Services Among Trends Driving GBS GrowthDespite the massive spread of COVID-19 across the US, the Global Business Services (GBS) model continued to grow in this market in 2020, demonstrating that the…
  • Thematic Report
    March 10, 2021

    While global enterprises leverage different sourcing models to suit their objectives and requirements, the Global Business Services (GBS) model continues to be an integral component of the enterprise sourcing strategy. Building on their success over the…
  • Accelerator
    Jan. 27, 2021

    Over the years, GBS organizations have matured and evolved from cost centers and internal service providers to more strategic entities, driving business impact beyond cost arbitrage for the parent. As GBS organizations evolve, SLAs and KPIs…
  • Blog
    Aug. 27, 2020

    While enterprises around the globe began their steady march toward cloud services well before the outbreak of COVID-19, the pandemic has fueled cloud adoption like never before. Following the outbreak, organizations quickly went digital to enable…
  • Thematic Report
    Aug. 07, 2020

    In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
  • Aug. 07, 2020

    GBS Cost and Performance Benchmarks Book is available only to GBS & Shared Services (GBS/SS) members. For information on membership, please contact us The Cost and Performance Benchmarks Book is an off-the-shelf reference for GBS professionals…
  • Thematic Report
    June 19, 2020

    In recent times, the cloud has emerged as one of the fastest-growing digital skill themes and has become imperative for a firm’s survival. In fact, cloud computing and allied skills have been among the most sought-after…
  • Location Spotlight
    May 12, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    April 15, 2020

    Automation CoEs in Global Business Services (GBS) centers or Shared Services Centers (SSCs) have evolved over time. Mature GBS adopters of automation have made conscious decisions around the structure and governance CoEs, evolving to extract maximum…
  • Blog
    Feb. 11, 2020

    Although Europe is the second smallest of the world’s continents by surface area, it packs a huge business and economic punch. And because the continent is home to 24 official languages, businesses that are headquartered or…
  • Blog
    Dec. 05, 2019

    Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global…
  • Thematic Report
    Nov. 20, 2019

    With more organizations expanding globally, having a multi-lingual workforce has become a critical success factor. While English is widely regarded as the lingua franca of business, global companies undoubtedly enjoy richer, more productive conversations across borders…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Location Spotlight
    Oct. 11, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…
  • Location Spotlight
    May 30, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…