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  • NEW
    Viewpoint
    Aug. 04, 2026

    In this Viewpoint, we provide a comparative, decision-oriented view of Africa as a global services destination and benchmark seven key markets: Egypt, Morocco, South Africa, Tunisia, Senegal, Ghana, and Kenya. The report is designed to help…
  • Blog
    July 28, 2026

    Oil and water do not mix. The same was once said of services (water), in the software (oil) world. Artificial Intelligence (AI) has breached that dam. Services have become essential to driving adoption of AI products, and recent Forward-deployed Engineering (FDE) announcements attest to this shift. The question is how far software and frontier model companies are likely to go…
  • Blog
    July 27, 2026

    As India becomes more deeply embedded in global delivery portfolios, the boardroom discussions are shifting beyond its attractiveness as a scaled delivery location to the governance implications of relying heavily on a single market. Critical technology programs, business process services, cybersecurity operations, analytics, product…
  • PEAK Matrix®
    July 09, 2026

    Process mining software analyzes process-related information, primarily event logs from Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to a fact-based approach for discovering, monitoring, and optimizing existing processes across industries and process areas.…
  • Thematic Report
    June 19, 2026

    The Middle East and North Africa (MENA) region is steadily emerging as an important node in the global services delivery landscape, supported by untapped talent potential, strong regional demand, and lower competitive intensity than established delivery…
  • Viewpoint
    June 18, 2026

    Regulatory scrutiny surrounding offshore call-center operations serving US consumers is moving beyond periodic legislative debate to a more immediate policy issue. While the Keep Call Centers in America Act of 2025 has seen limited legislative progress,…
  • Market Insights™
    June 16, 2026

  • State of the Market
    June 15, 2026

    This report, titled Risk Watch 2026: Navigating a World of Wars, Walls, and Watch-items, is the latest edition of Everest Group’s flagship Locations State of the Market report for global services leaders. The report examines how…
  • Location Spotlight
    June 10, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    June 08, 2026

  • Market Insights™
    May 19, 2026

  • Location Spotlight
    May 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Provider Compendium
    May 14, 2026

    Intelligent Document Processing (IDP) products are used across business functions and industries to reduce costs, automate document-intensive workflows, improve straight-through processing, strengthen compliance, and enhance customer and employee experiences. These products continue to evolve as enterprises…
  • Blog
    May 13, 2026

    Over the past few months, Ross and I have spoken with enterprise technology leaders across two large consumer goods firms, a healthcare payer, and a leading global asset management firm. These conversations converged on three themes: Software-as-a-Service (SaaS) consolidation, the path to building an…
  • Blog
    May 05, 2026

    Through this blog I am sharing thoughts that have surfaced through my conversations with Private Equity (PE) firms who own assets in the Information Technology (IT) Services space. The context is this: For the better part…
  • Location Spotlight
    April 30, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    April 20, 2026

  • Webinar
    April 10, 2026

    AI and agentic AI mark a potential “Netflix” moment for the software industry, with sharp market reactions wiping billions from SaaS valuations. As traditional models come under pressure, a critical question emerges: is the SaaS model…
  • Viewpoint
    March 26, 2026

    Enterprises worldwide are prioritizing AI as a core strategic initiative, yet realizing tangible value from AI investments remains challenging. Despite growing adoption and increasing experimentation, many organizations struggle to scale AI initiatives across business functions due…
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…

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