All Reports Events Blogs Videos
Showing 219 results
  • Provider Recognition
    June 16, 2026

    What is the Everest Group BPS Top 50™? The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and Year-on-Year (YoY) growth.…
  • Press Release
    April 15, 2026

    Everest Group has released findings from its latest study, Key Priorities for Technology and Services Spend in 2026, revealing how organizations must fundamentally rethink technology and services investments to navigate a “permacrisis” environment, an era defined by sustained…
  • LinkedIn Live
    March 23, 2026

    AI has moved from experimentation to expectation, yet scalable ROI remains uneven. While some initiatives are delivering measurable impact, many are stalled in pilot mode. Hear from Everest Group’s Vice President, Chhandak Biswas and Practice Director,…
  • Webinar
    Feb. 04, 2026

    As the year unfolds, organizations are making technology and services spend decisions amid sustained volatility. Enterprise priorities are being set in real time, shaped by economic uncertainty, geopolitical risk, regulatory scrutiny, and increasing pressure to demonstrate…
  • See Us At
    Dec. 09, 2025

    Join us for an exclusive evening AR/analyst networking party to kick off the holiday season. It’s a great opportunity to connect, celebrate, and recognize excellence across the analyst and AR community.  Register now This special event will also include the…
  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • Viewpoint
    July 07, 2025

    After months of speculation, Capgemini announced that it has entered into an agreement to  acquire WNS for US$3.3 billion. Under the definitive transaction agreement, Capgemini will pay  $76.50 per share, representing a 17% premium over WNS’s closing share price on Friday, July  4, 2025.    This Everest Group viewpoint highlights the key positives of the Capgemini–WNS combination,  particularly in terms of complementarity across industry verticals, geographies, and service  offerings, as well as enhanced business scalability. These benefits are expected to bolster the  combined entity’s competitive positioning against other leading broad-based IT-BPS providers.  The analysis also sheds light on potential challenges beyond integration, including timing,  cultural alignment, and value premium justification. Finally, it explores the implications for  enterprise clients, both existing and prospective, as well as the broader impact on the IT-BPS  industry. 
  • July 07, 2025

    What happenedAfter months of speculation, Capgemini announced that it has entered into an agreement to acquire WNS for US$3.3 billion. Under the definitive transaction agreement, Capgemini will pay US$76.50 per share, representing a 17% premium over…
  • Provider Recognition
    June 10, 2025

    What is the Everest Group BPS Top 50™? The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and Year-on-Year (YoY) growth.…
  • June 04, 2025

    For years, global enterprises have leaned heavily on India’s offshore advantage, a vast talent pool, deep technical capabilities, and favorable cost structures. But the world is shifting. Recent geopolitical tensions have raised the risk profile of…
  • March 07, 2025

    Language Translation Products View the Full Report
  • Webinar
    Feb. 20, 2025

    MEMBERS ONLY: To access this webinar, become an Everest Group member. Our full membership services can be found here: Memberships - Everest Group Watch Everest Group experts Ronak Doshi, Partner, Rajesh Ranjan, Managing Partner, and Prashant Shukla,…
  • Webinar Deck
    Feb. 20, 2025

    Watch Everest Group experts Ronak Doshi, Partner, Rajesh Ranjan, Managing Partner, and Prashant Shukla, Vice President for an exclusive, members-only deep dive into the IT-BP services industry growth outlook for CY 2025. Designed exclusively for our…
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…
  • Feb. 03, 2025

    The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…
  • Tech Provider Spotlight
    Jan. 31, 2025

    Organizations face several challenges managing multilingual communication within Customer Experience Management (CXM), including high costs, operational inefficiencies, and inconsistent translation quality. These issues often obstruct delivering seamless, culturally relevant, and accurate interactions across diverse customer bases.…
  • Event
    Jan. 14, 2025

    Watch the annual Everest Group analyst relations webinar to hear highlights from the market study, “Mapping the Next: Key Priorities for 2025,” and to learn how AR professionals can identify their key priorities for 2025. Everest…
  • Webinar Deck
    Jan. 14, 2025

    Watch the annual Everest Group analyst relations webinar to hear highlights from the market study, “Mapping the Next: Key Priorities for 2025,” and to learn how AR professionals can identify their key priorities for 2025. Everest…

Items per page