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Showing 111 results
  • Webinar
    April 08, 2026

    Across business functions, a new Business Process Outsourcing (BPO) reality is taking shape - one focused on trends and pricing. Intensifying cost pressures, rapid AI adoption, and evolving talent dynamics are pushing traditional pricing models to…
  • Blog
    Dec. 09, 2025

    For years, Business Process Outsourcing (BPO) contracts have been built on predictability. Buyers paid for hours, Full-time Equivalents (FTEs), and transactions. Providers delivered efficiency, accuracy, and cost savings. Everyone knew the rules.    But those rules are starting to break. Today, clients want more than operational stability;…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Webinar Deck
    Aug. 06, 2025

    The world of consulting and managed services is undergoing a seismic shift driven by macroeconomic uncertainty, reduced discretionary spending, evolving regulatory demands, and the explosive rise of AI. These forces are reshaping how clients prioritize their…
  • Event
    Aug. 05, 2025

    The world of consulting and managed services is undergoing a seismic shift driven by macroeconomic uncertainty, reduced discretionary spending, evolving regulatory demands, and the explosive rise of AI. These forces are reshaping how clients prioritize their…
  • July 11, 2025

    Reimagining third-party risk management for speed, value, and measurable resultsThe use of Artificial Intelligence (AI) is revolutionizing Third-Party Risk Management (TPRM), transforming it from a labor-intensive, spreadsheet-driven function into a tech-enabled, intelligence-driven discipline. This post explores…
  • April 16, 2025

    Price Benchmarking Learn more about our price benchmarking
  • April 11, 2025

    BPS Learn more about our Pricing Services
  • Webinar Deck
    Dec. 03, 2024

    As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
  • Webinar
    April 16, 2024

    In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. Watch this webinar where our pricing analysts discussed how enterprises can drive more value…
  • Thematic Report
    April 16, 2024

    In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. Watch this webinar where our pricing analysts discussed how enterprises can drive more value in…
  • LinkedIn Live
    March 14, 2024

    In 2024, technology will likely be a significant differentiator in customer experience (CX) services, offering overall improved customer experiences and cost rationalization of CX services offered. Forward-thinking enterprises are questioning how new technologies such as generative…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Event
    Jan. 30, 2024

    As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021…
  • Thematic Report
    Jan. 30, 2024

    As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021…
  • Video
    Jan. 08, 2024

    In this video, Everest Group’s Manish Malik, Senior Analyst, and Kunal Verma, Vice President, discuss four key commercial shifts that we’re seeing in the business process services (BPO) market space. They examine how the commercial shifts…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Event
    Nov. 09, 2023

    Webinar November 9, 2023 9:00 AM PT | 12 PM ET Join Everest Group Partner, Arkadev Basak, in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts.…
  • Event
    Sep. 12, 2023

    In the current market, prices are reaching a plateau, and providers are facing the pressing need to re-evaluate their solutions to gain a competitive edge in outsourcing deals. Additionally, today’s buyers are increasingly more aware that…

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