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  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • Viewpoint
    June 30, 2025

    Impact sourcing steers formal employment toward those historically left on the sidelines, melding social equity with enterprise performance. Yet this model’s success depends massively on a steady supply of job-ready talent. Consequently, training institutions – from…
  • Event
    May 27, 2025

    Inclusive and sustainable sourcing is quickly becoming a business must-have – especially in global markets like the UK, EU, and Asia-Pacific, where enterprises face growing pressure to show progress on ESG goals. Organizations are also seeking…
  • Webinar Deck
    May 27, 2025

    Inclusive and sustainable sourcing is quickly becoming a business must-have – especially in global markets like the UK, EU, and Asia-Pacific, where enterprises face growing pressure to show progress on ESG goals. Organizations are also seeking…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Webinar Deck
    May 07, 2025

    Sustainability has become a business imperative – and as regulations tighten and market expectations evolve, enterprises must adapt quickly. Watch this webinar as Everest Group experts unpacked the latest trends shaping the ESG and sustainability technology…
  • Event
    May 06, 2025

    Sustainability has become a business imperative – and as regulations tighten and market expectations evolve, enterprises must adapt quickly. Watch this webinar as Everest Group experts unpacked the latest trends shaping the ESG and sustainability technology…
  • Provider Compendium
    April 30, 2025

    This compendium profiles 17 leading sustainable engineering solutions providers. Their services include R&D for new sustainable products, smart charging solutions, and route optimization solutions across the engineering value chain. Each profile assesses the provider’s capabilities, case…
  • April 16, 2025

    The CGI Pledge, recognized by former President Bill Clinton, represents a collaborative effort among enterprises, service providers, governments, and non-governmental organizations to dramatically increase the impact sourcing workforce by connecting hundreds of thousands of marginalized individuals…
  • Thematic Report
    April 10, 2025

    As digital technologies increasingly contribute to carbon emissions, enterprises are under increasing pressure to make their IT operations more sustainable. Regulatory mandates, evolving ESG commitments, and stakeholder expectations are pushing organizations to treat IT not just…
  • See Us At
    April 03, 2025

    Join Rita N. Soni, Principal Analyst at Everest Group, for exclusive insights into research, strategy, and trends shaping the BPO industry. Gain the expertise to navigate global shifts and drive business growth in a premier BPO…
  • Event
    April 01, 2025

    As generative AI (gen AI) use cases grow and evolve, so do the opportunities and risks. We are inviting signatories of Everest Group’s Clinton Global Initiative (CGI) commitment to join an exclusive, members-only virtual roundtable to…

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