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Showing 40 results
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Provider Compendium
    Feb. 15, 2024

    As 2024 approaches, the low-code application development platforms market is growing significantly. Organizations across industries are embracing low-code solutions to streamline their application development processes and enhance operational agility. This surge in demand has fueled intense…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • PEAK Matrix®
    Nov. 09, 2023

    As 2024 approaches, the low-code application development platforms market experiences robust growth and significant innovation. Organizations across various industries are increasingly embracing low-code solutions to streamline their application development processes and enhance operational agility. This surge…
  • Provider Compendium
    Aug. 22, 2023

    Businesses are increasingly turning to low-code application development to streamline software development processes and improve their ability in responding to market changes. As we enter 2023, low-code application development platforms have evolved to offer advanced capabilities,…
  • PEAK Matrix®
    April 21, 2023

    Businesses are increasingly adopting low-code application development to streamline their software development processes and respond quickly to market changes. In 2023, low-code application development platforms have evolved to offer advanced capabilities, such as artificial intelligence and…
  • Provider Compendium
    Jan. 04, 2023

    Everest Group’s Healthcare Customer Experience Management (CXM) Services in North America – Service Provider Compendium provides comprehensive and fact-based snapshots of 19 CXM service providers and includes insights on the healthcare CXM service provider landscape in…
  • Viewpoint
    Dec. 21, 2022

    Rapidly scaling organizations have been instrumental in redefining the landscape of their respective industries through innovative products based on customer demand. Rising demand for real-time customer support has enabled many organizations to develop robust contact center…
  • Provider Snapshot
    Dec. 13, 2022

    The global services market is highly dynamic and evolving rapidly, as reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market positions and refining their growth strategies. As…
  • State of the Market
    Dec. 05, 2022

    Global macroeconomic conditions are indicating the probability of a recession. Despite the adversity, enterprises are partnering with service providers to avail improved digital customer experience services, transformational consultancy, and market intelligence services. In this report, we…
  • PEAK Matrix®
    Nov. 22, 2022

    The healthcare Customer Experience Management (CXM) market has grown steadily after the pandemic due to the increasing focus of healthcare enterprises on member and patient experience and care management. The rising demand for customer engagement touchpoints…
  • Provider Compendium
    Nov. 02, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 17 CXM service providers in APAC. It features their scale of operations, digital solutions, and delivery locations, along with…
  • PEAK Matrix®
    Aug. 26, 2022

    The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. Digitization and digital transactions increased in developing countries, such as India, China, Malaysia, and Indonesia. Buyer demographics in APAC are skewed…
  • State of the Market
    July 28, 2022

    Application transformation is an ongoing and continuous process in which an application’s environment and its features constantly evolve based on changing business needs and technology advances. Application transformation enables business-critical applications to stay relevant and aligned…
  • July 26, 2022

    Measuring software value in a standardized way is not easy, but it’s critical to making good investment and budgeting decisions. While defining “value” might be a nebulous concept, our value benchmarking framework can help provide clarity.…
  • July 15, 2022

    Enterprise adoption of low-code platforms has been invigorated in recent years by its potential to drive digital transformation. This fast-rising platform solution offers promise to democratize programming with today’s talent shortage and help companies develop applications…
  • Viewpoint
    July 12, 2022

    The demand for superior customer experience, accelerated time-to-market, and continuous innovation, especially after the pandemic, are compelling organizations to rapidly undertake digital transformation, leaving operations leaders with little time to keep up with these new innovations.…
  • June 23, 2022

    Despite their growth, low-code platforms are still surrounded by much confusion. Many enterprises incorrectly believe that real developers don’t need low code, anyone can do it, and it’s only for simple problems. To debunk three common…

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