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  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • PEAK Matrix®
    July 10, 2023

    The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments. Lines of business such as cards and…
  • Blog
    March 03, 2023

    With customer demand for financial services rising across geographies, looming recessionary fears and competition is leading enterprises to expand beyond North America and enter developing markets such as the UK, Europe, Latin America, Asia Pacific, the…
  • Thematic Report
    Feb. 08, 2023

    Banks, lenders, FinTechs, and other Banking and Financial Services (BFS) enterprises are rapidly evolving their focus. They are expanding beyond North America and establishing a presence in developing markets, such as the UK, Europe, Latin America,…
  • Provider Snapshot
    Dec. 13, 2022

    The global services market is highly dynamic and evolving rapidly, as reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market positions and refining their growth strategies. As…
  • Thematic Report
    Oct. 27, 2022

    ESG, or Environmental, Social, and Governance, is no longer a mere buzz word in the Banking and Financial Services (BFS) sector. Regulators, both at national and international levels, are constantly attempting to widen the scope of…
  • Provider Compendium
    Oct. 07, 2022

    Financial Crime and Compliance (FCC) Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 27 FCC operations service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix®…
  • July 26, 2022

    While nearly all industries are dealing with a talent dearth, the mortgage industry is faced with unprecedented layoffs. Rising interest rates, high housing prices, and a shortage of listings have cooled mortgage and refinance activity from…
  • Location Spotlight
    March 30, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Thematic Report
    Oct. 26, 2020

    Our O&G Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the O&G industry. The report captures key developments across offshore locations leveraged for service delivery,…
  • Thematic Report
    June 23, 2020

    In the past couple of years, Global Business Services (GBS) have experienced strong growth in the retail and Consumer Product Goods (CPG) space, with both new GBS setups and expansion of existing ones. GBS centers are…
  • Viewpoint
    March 27, 2020

    The start to 2020 has been turbulent, mired in speculation about an impending global financial markets meltdown and the impact it would have on the world. The ongoing COVID-19 driven economic slowdown has further increased chances…
  • Blog
    March 18, 2020

    Over the past few years, India has emerged as an attractive destination for both the expansion of existing shared services centers – or Global In-house Centers (GICs) – and new GIC setups by retail and CPG…
  • Thematic Report
    July 22, 2019

    The requirements of digital businesses have changed the way enterprises operate, the technologies that they interact with, and the speed with which they can meet customer expectations. Software products enterprises are at the forefront of this…
  • Blog
    July 17, 2019

    The financial crisis of the late 2000s, increasingly stringent regulatory requirements, growing competitive pressures, and a host of other factors have vaulted the risk management function to new heights of strategic importance for banking, financial services,…
  • Blog
    July 04, 2019

    Enterprises that operate in the BFSI industry are the biggest consumers of analytics services. They realized earlier than companies in other sectors how powerful analytics can be in offering targeted and customer-centric solutions, exploiting the massive…
  • Thematic Report
    May 28, 2019

    BFSI analytics services has gained huge traction over the last few years as a result of the great surge in data availability through proliferation of multiple digital touch points in the industry. Therefore, the BFSI companies…

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